Find latest industry news, trends as well as tips & tricks that you may find interesting to read all in one place.
In today’s competitive business world, businesses are looking gain a competitive edge over their competitors while cutting down their cost of operations. This need has given a rise to the trend of many companies outsourcing their call center services to India. Over a decade ago, there were a handful of sectors that felt the need … Continue reading “4 Sectors that Can Capitalize on Call Center Services the Most”
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Call center services are essential for companies in almost every industry. The scope of call center services has grown as well with so many different inbound as well as outbound call center services being offered by outsourcing companies these days. The competition in the BPO sector has been fierce as well over the last decade … Continue reading “Choosing the Right Call Center Services Provider for Your Business”
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The expectations of today’s customers are changing rapidly. One of the biggest changes is the demand for more self-service options that will reduce the time customers have to spend on calls and chats with customer service agents. Brands are also realizing this need and are changing their customer service strategies. They have started to offer more … Continue reading “Self Service Demands of Today’s Customers”
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A customer satisfaction survey or a CSAT survey is a method of companies proactively getting in touch with its customers and trying to understand how loyal they are. It is an outbound calling process where your agents call a sample database of customers and ask them a few questions that would tell them how satisfied … Continue reading “Why Customer Satisfaction Surveys Should be a Must for Every Company”
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Every business wants to offer impeccable customer service in order to keep their customers happy and loyal to them. There are several customer service tactics and strategies that companies are using these days however not every strategy is a hit. Then there are those oblivious companies that still do not have a customer service strategy … Continue reading “5 Common Customer Service Mistakes You Should Avoid”
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Retaining customers is one of the top priorities for companies these days. The rising competition has made them aware of the fact that if they do not live up to the expectations of their customers and do not provide them with good services, customers have many other options to choose from. In order to retain … Continue reading “Top 5 Ways Your Business Can Reduce Customer Churn”
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Up-selling and cross-selling are a key part of sales in any company. It is the perfect way a company capitalizes on its existing base of customers. It is easier to up-sell to existing customer than acquiring new ones altogether. Since you already have an established relationship with your customers, they are likely to buy that … Continue reading “5 Telemarketing best practices for Up-selling & Cross-selling”
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Omnichannel is a buzz word that you can read about whenever you read an online article about customer experience and the customer’s journey. If you still do not know what this word exactly means or how it can help shape the present and future of customer service, there is no need to worry as that … Continue reading “How Omnichannel Customer Experience is Changing E-Commerce”
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