Find latest industry news, trends as well as tips & tricks that you may find interesting to read all in one place.
With the increased adoption of tech channels in our routine life, the innovating customer touchpoints also experience the digital transformations that change the consistency of human sales and service channels. But with new technologies, challenges come too. The steep learning of using new innovations in customer services and support is needed to keep yourself up-to-date … Continue reading “Latest Innovation Swings in Customer Service”
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What is LPO? The legal industry surge to the outsourcing of complex tasks these days. The concept of Legal Process Outsourcing (LPO) includes research, intellectual property services, contract negotiation, and due diligence. Today, more and more companies are believing that outsourcing legal processes with expert knowledge is hassle-free and good for their business. But, what … Continue reading “Legal Process Outsourcing – What are Pros and Cons?”
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Do you have a sales team that is tasked with creating leads and closing contracts? If this is so, then what are your current strategies? Do you have one for increasing your web presence to help boost sales through your website? Or one to re-engage leads by sending out email drip campaigns? No wonder these … Continue reading “Customer Advocacy: Is This Thing Even Real?”
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Ever crossed your mind what makes an e-commerce website successful? Is it the creative web design, catchy content or the role digital marketing played or even the combination of all these and various other factors? Well, for one, the owners of these websites have well covered their fundamentals at the beginning, and two, the quality … Continue reading “What does it take to successfully design an E-Commerce Website?”
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Is it only me or do you too find hundreds of blog posts floating on the internet towards the end of every year about what the new web design trends are going to be? And have you also noticed that although everybody has a piece of their own mind, all we get to read are … Continue reading “5 Web Design Trends to look forward to in 2019”
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If you have been web browsing for a while, you’re probably familiar with landing pages. I bet you might have even used a few of them for different campaigns as well. So, whether your goal is to promote people to sign up for your mailing list or to purchase a particular product or service, the … Continue reading “How To Design A Landing Page For Mobile Users”
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Once you decide to step into the online market, you will realise there are plenty of options available as far as e-commerce platforms and software are concerned. Since all claim to offer the best e-commerce solutions, choosing one over the other is going to be a pretty tough nut to crack especially when the success … Continue reading “Why Magento is Mostly Preferred for E-Commerce in India”
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Call centers generally experience a much higher than normal call volumes during the holiday seasons. So, if you too belong to the customer service industry then I believe its not at all difficult to imagine the environment inside a typical call center on such busy days, phones ringing off their hooks, ticket volumes at an … Continue reading “How to Handle Customer Service during Holiday Season Like a Pro”
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