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Find latest industry news, trends as well as tips & tricks that you may find interesting to read all in one place.

5 Benefits of Blended Call Center You Should be Aware of

Blended Call Center

Utilizing the time of agents is currently one of the most challenging aspects of the call center industry. Often, call center supervisors can be seen distributing and redistributing resources repeatedly to different departments and operations. As a result, precious time is wasted doing these arduous tasks thereby, affecting the overall productivity of the related call … Continue reading “5 Benefits of Blended Call Center You Should be Aware of”

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Why Customer Support Outsourcing Should Matter to Your Business

Why Outsourcing Matters

Outsourcing, at first glance, seems like an appealing idea especially when you look at all the benefits that tag along, benefits such as saving you tons of money, resources and often times, a great deal of stress. Though farming out your customer service will definitely help cut overheads, you have to understand here that it’s … Continue reading “Why Customer Support Outsourcing Should Matter to Your Business”

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The Many Advantages of Outsourcing your Medical Transcription Services

Medical Transcription

Outsourcing medical transcription services, in the recent years, has become something of a trend in the healthcare industry, its major beneficiaries being health clinics, hospitals, physicians, healthcare providers and out-patient surgical centers. Now, it’s a medical field that requires only qualified individuals with a special skill-set which healthcare providers can rely on to take their … Continue reading “The Many Advantages of Outsourcing your Medical Transcription Services”

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How to Measure Customer Satisfaction in 6 Easy Steps

customer satisfaction

Nowadays, you must have come across certain companies that are way too flexible in terms of return policy than their previous ones would ever be. And by flexibility, I not only mean customers can return the product with ease if they are not satisfied with but can even do so when the product is opened … Continue reading “How to Measure Customer Satisfaction in 6 Easy Steps”

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How to Implement a Proactive Customer Support Strategy

Proactive Customer Support

When it comes to offering customer support services, there are basically two ways any call center may approach, they can either respond reactively (responding to situations after they have occurred) or proactively (eliminating problems before they have a chance to appear). Though there’s nothing wrong with the first approach and it might even satisfy the … Continue reading “How to Implement a Proactive Customer Support Strategy”

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4 Must-Have Customer Support Channels Your Company Needs

4 support channels

In the last couple of years, there has been a real revolution in the way consumers react with brands. Ever since the customers can reach the company via phone, there has been a tremendous decrease in the amount of letters sent to these companies. Another major impact came with the arrival of emails and web … Continue reading “4 Must-Have Customer Support Channels Your Company Needs”

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5 Tangible Benefits only a Call Center can offer the ISP Industry

ISP Blog Banner

The history of ISP or internet service providers might not be that old (a couple of decades actually) but its ever-growing demand is simply outstanding. Though ISP industry bears some close resemblance to the telecommunication sector, it still has got its own set of rules to follow and learn from customer expectations all while working … Continue reading “5 Tangible Benefits only a Call Center can offer the ISP Industry”

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Role of Customer Support Outsourcing in Revenue Generation

revenue generation blog

Customer satisfaction and loyalty are two key factors you should look for while pursuing organisational success and long-term growth for your company. Fortunately, both these factors are naturally a part of customer service that has always kept the customers happy and ensured their ongoing loyalty thus, contributed their share to the corporate growth. But with … Continue reading “Role of Customer Support Outsourcing in Revenue Generation”

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