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Find latest industry news, trends as well as tips & tricks that you may find interesting to read all in one place.

How to Measure Customer Satisfaction in 6 Easy Steps

customer-satisfaction

Nowadays, you must have come across certain companies that are way too flexible in terms of return policy than their previous ones would ever be. And by flexibility, I not only mean customers can return the product with ease if they are not satisfied with but can even do so when the product is opened … Continue reading “How to Measure Customer Satisfaction in 6 Easy Steps”

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How to Implement a Proactive Customer Support Strategy

Proactive Customer Support

When it comes to offering customer support services, there are basically two ways any call center may approach, they can either respond reactively (responding to situations after they have occurred) or proactively (eliminating problems before they have a chance to appear). Though there’s nothing wrong with the first approach and it might even satisfy the … Continue reading “How to Implement a Proactive Customer Support Strategy”

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4 Must-Have Customer Support Channels Your Company Needs

4 support channels

In the last couple of years, there has been a real revolution in the way consumers react with brands. Ever since the customers can reach the company via phone, there has been a tremendous decrease in the amount of letters sent to these companies. Another major impact came with the arrival of emails and web … Continue reading “4 Must-Have Customer Support Channels Your Company Needs”

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5 Tangible Benefits only a Call Center can offer the ISP Industry

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The history of ISP or internet service providers might not be that old (a couple of decades actually) but its ever-growing demand is simply outstanding. Though ISP industry bears some close resemblance to the telecommunication sector, it still has got its own set of rules to follow and learn from customer expectations all while working … Continue reading “5 Tangible Benefits only a Call Center can offer the ISP Industry”

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Role of Customer Support Outsourcing in Revenue Generation

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Customer satisfaction and loyalty are two key factors you should look for while pursuing organisational success and long-term growth for your company. Fortunately, both these factors are naturally a part of customer service that has always kept the customers happy and ensured their ongoing loyalty thus, contributed their share to the corporate growth. But with … Continue reading “Role of Customer Support Outsourcing in Revenue Generation”

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How Call Centers are Shaping the Real Estate Industry of Today

Call Center for Real Estate

While most of the real estate professionals happily look forward to visiting properties with their trusted clients, there are only a handful of realtors who consent to the task of cold calling, an equally important task which helps them gain new clients. Though real estate cold calling is a simple task that helps them build … Continue reading “How Call Centers are Shaping the Real Estate Industry of Today”

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Everything You Need to Know Before Hiring a Virtual Assistant

virtual assistant blog

Often times when entrepreneurs and start-ups start running low on time, do they realise the importance of doing things on schedule. But such is our world that requires us to do a thousand different things every day that many times we don’t even find time for the mundane things, let alone the insignificant ones. And … Continue reading “Everything You Need to Know Before Hiring a Virtual Assistant”

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Why is it Imperative for Businesses to Incorporate Multi-channel Call Centers?

While looking back at the evolution of communication technology in modern times, who could have thought we would come so far from sending smoke signals and carrier pigeons to sending and receiving calls, texts, emails etc. in the blink of an eye over long distances. But here we are, taking pride in what we have … Continue reading “Why is it Imperative for Businesses to Incorporate Multi-channel Call Centers?”

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