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Find latest industry news, trends as well as tips & tricks that you may find interesting to read all in one place.

5 Web Design Trends to look forward to in 2019

Web Design Trends 2019

Is it only me or do you too find hundreds of blog posts floating on the internet towards the end of every year about what the new web design trends are going to be? And have you also noticed that although everybody has a piece of their own mind, all we get to read are … Continue reading “5 Web Design Trends to look forward to in 2019”

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How To Design A Landing Page For Mobile Users

mobile web design

If you have been web browsing for a while, you’re probably familiar with landing pages. I bet you might have even used a few of them for different campaigns as well. So, whether your goal is to promote people to sign up for your mailing list or to purchase a particular product or service, the … Continue reading “How To Design A Landing Page For Mobile Users”

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Why Magento is Mostly Preferred for E-Commerce in India

Magento-Preferrable

Once you decide to step into the online market, you will realise there are plenty of options available as far as e-commerce platforms and software are concerned. Since all claim to offer the best e-commerce solutions, choosing one over the other is going to be a pretty tough nut to crack especially when the success … Continue reading “Why Magento is Mostly Preferred for E-Commerce in India”

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How to Handle Customer Service during Holiday Season Like a Pro

Customer Service for Holiday Season

Call centers generally experience a much higher than normal call volumes during the holiday seasons. So, if you too belong to the customer service industry then I believe its not at all difficult to imagine the environment inside a typical call center on such busy days, phones ringing off their hooks, ticket volumes at an … Continue reading “How to Handle Customer Service during Holiday Season Like a Pro”

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5 Benefits of Blended Call Center You Should be Aware of

Blended Call Center

Utilizing the time of agents is currently one of the most challenging aspects of the call center industry. Often, call center supervisors can be seen distributing and redistributing resources repeatedly to different departments and operations. As a result, precious time is wasted doing these arduous tasks thereby, affecting the overall productivity of the related call … Continue reading “5 Benefits of Blended Call Center You Should be Aware of”

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Why Customer Support Outsourcing Should Matter to Your Business

Why Outsourcing Matters

Outsourcing, at first glance, seems like an appealing idea especially when you look at all the benefits that tag along, benefits such as saving you tons of money, resources and often times, a great deal of stress. Though farming out your customer service will definitely help cut overheads, you have to understand here that it’s … Continue reading “Why Customer Support Outsourcing Should Matter to Your Business”

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The Many Advantages of Outsourcing your Medical Transcription Services

Medical Transcription

Outsourcing medical transcription services, in the recent years, has become something of a trend in the healthcare industry, its major beneficiaries being health clinics, hospitals, physicians, healthcare providers and out-patient surgical centers. Now, it’s a medical field that requires only qualified individuals with a special skill-set which healthcare providers can rely on to take their … Continue reading “The Many Advantages of Outsourcing your Medical Transcription Services”

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How to Measure Customer Satisfaction in 6 Easy Steps

customer satisfaction

Nowadays, you must have come across certain companies that are way too flexible in terms of return policy than their previous ones would ever be. And by flexibility, I not only mean customers can return the product with ease if they are not satisfied with but can even do so when the product is opened … Continue reading “How to Measure Customer Satisfaction in 6 Easy Steps”

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