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Find latest industry news, trends as well as tips & tricks that you may find interesting to read all in one place.

Call Center Outsourcing – Learn How it Solves Your Market Challenges

Call Center Outsourcing

In this rapidly changing tech era, the landscape of markets and its tactics are expanding every single day. You may experience difficulties to focus on the core activities of your business with these changes to stay yourself updated. That is the reason, a number of entrepreneurs and marketers are looking for the call center outsourcing … Continue reading “Call Center Outsourcing – Learn How it Solves Your Market Challenges”

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14 Ways Call Centers are Rocking Today’s Education Industry

Education Blog Image

The education industry is at crossroads, I mean the administrative costs are soaring up, the revenues are declining, and the popularity of online courses isn’t helping the growth prospect of the education institutions either. All these factors leave this industry with little choice but to explore new avenues of growth. The Solution: Desperate for a … Continue reading “14 Ways Call Centers are Rocking Today’s Education Industry”

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Outsourcing to India – What are the Pros and Cons?

outsourcing pros and cons

The Scope of Outsourcing in India Being a top business trend, the question may come in your mind that what is the scope of outsourcing in a country like India?… Well, India has managed itself as a major hub for outsourcing business at the global level. Today many international companies, as well as Indian brands, … Continue reading “Outsourcing to India – What are the Pros and Cons?”

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Customer Experience: The Hottest Buzzword in Business These Days

customer experience

Customer Experience or more popular its abbreviated form CX is the ubiquitous term in business these days. But what exactly this term is? This question may nod in the mind who are new in their business. So, let’s first start with defining the word is the sum of all touchpoints and interactions a customer has … Continue reading “Customer Experience: The Hottest Buzzword in Business These Days”

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Business Process Outsourcing: What to expect in 2019

BPO 2019 Blog

If you had been outsourcing in the past or are planning to start soon, and are somewhat unsure of its future, well you may put all those worries to rest. Outsourcing has survived over the years and will most definitely survive in the future. But to understand what the future holds for the BPO industry, … Continue reading “Business Process Outsourcing: What to expect in 2019”

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Latest Innovation Swings in Customer Service

Innovation swing

With the increased adoption of tech channels in our routine life, the innovating customer touchpoints also experience the digital transformations that change the consistency of human sales and service channels. But with new technologies, challenges come too. The steep learning of using new innovations in customer services and support is needed to keep yourself up-to-date … Continue reading “Latest Innovation Swings in Customer Service”

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Legal Process Outsourcing – What are Pros and Cons?

LPO

What is LPO? The legal industry surge to the outsourcing of complex tasks these days. The concept of Legal Process Outsourcing (LPO) includes research, intellectual property services, contract negotiation, and due diligence. Today, more and more companies are believing that outsourcing legal processes with expert knowledge is hassle-free and good for their business. But, what … Continue reading “Legal Process Outsourcing – What are Pros and Cons?”

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Customer Advocacy: Is This Thing Even Real?

Octopus Tech customer advocacy banner

Do you have a sales team that is tasked with creating leads and closing contracts? If this is so, then what are your current strategies? Do you have one for increasing your web presence to help boost sales through your website? Or one to re-engage leads by sending out email drip campaigns? No wonder these … Continue reading “Customer Advocacy: Is This Thing Even Real?”

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