Customer Support

Customer Support

Find latest industry news, trends as well as tips & tricks that you may find interesting to read all in one place.

What is the Cost to Outsource Call Center Services?

Outsource call center services

Choosing to outsource call center services is one of the best decisions a company can make as it helps to focus on the core business activities. Using call center outsourcing services is one of the major trends followed by both small and big organizations.  Although it can be a cost-effective solution to partner with call … Continue reading “What is the Cost to Outsource Call Center Services?”

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Call Center Outsourcing: Pros, Cons, and Best Practices

Call Center Outsourcing

Have you ever dialed a customer support number and found that the person at the other end lives halfway across the globe? This is where call center outsourcing plays a major role.  Do you know that call center outsourcing services are one of the top choices of developing countries like Europe and America?  These countries … Continue reading “Call Center Outsourcing: Pros, Cons, and Best Practices”

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10 Ways How Live Chat Outsourcing Boosts Online Sales

Live Chat Outsourcing

In today’s growing market, both customer engagement and happiness are important for a successful eCommerce business. As competition is increasing, companies want to establish a genuine relationship with their idle customers through live chat outsourcing. Live chat is a game in the business world as it enables owners to create real-time, connections with their website … Continue reading “10 Ways How Live Chat Outsourcing Boosts Online Sales”

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Live Chat Outsourcing: Pros & Cons To Consider

Live Chat Outsourcing

If you haven’t received a response from your clients about your services for a long time, then you should immediately take necessary actions to find out the reason by checking the quality of your products and services. The best method by which you can achieve this is when you allow your users to build a … Continue reading “Live Chat Outsourcing: Pros & Cons To Consider”

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Customer Data Management: Benefits & Best Practices

Customer Data Management

In this data-driven era, customer data management is highly important than anything else for companies and they are constantly gathering a huge amount of customer information and details. Data of customers act as a lifeline for any business. Customer data nowadays is one of the most important types of data that are used by various … Continue reading “Customer Data Management: Benefits & Best Practices”

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Customer Retention Email: A Guide To Win-Back Your Customers

Do you know that 80% of the population in the USA uses email? Customer retention email plays a major role for the growth of any company. If you are a business owner, you might know the importance of attracting a new audience to the brand. But what about your existing customers who keep purchasing your … Continue reading “Customer Retention Email: A Guide To Win-Back Your Customers”

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Outsourcing Call Center vs. In-House Call Center: What to pick?

Outsourcing Call Center Vs. In-House Call Center

In this competitive era of business, giving customers exceptional experience and service is vital for the success of any company. In both outsourcing call centers vs. in-house call centers, a major point is to have a properly functioning contact center. A call center is a working zone where operators are used for transmitting and receiving … Continue reading “Outsourcing Call Center vs. In-House Call Center: What to pick?”

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A Beginner’s Guide On An Effective Inbound Call Strategy

Inbound Call Strategy

Most companies will set up or adopt a call center to field customer service requests and complaints. These call centers organize phone support queues and equally distribute calls to reps on the service team. While call centers are a common feature of most customer service teams, setting up one for your business is no easy … Continue reading “A Beginner’s Guide On An Effective Inbound Call Strategy”

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