Find latest industry news, trends as well as tips & tricks that you may find interesting to read all in one place.
Companies worldwide focus on customer service to fulfill their client’s needs. If you want to put focus on your core business, handling all office functions on your own will never give you a proper result. However, call center outsourcing services are one way that can help companies in business development carefully which leads to higher … Continue reading “12 Reasons To Choose Call Center Outsourcing Services”
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Have you ever thought about what your customers think about your brand? Are they satisfied using your products and services? How do you know whether they have a positive or negative opinion of your company? If you don’t have answers to all the above questions, then no need to worry because you are not alone. … Continue reading “What Is Customer Perception And How To Enhance It?”
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The customer service sector is evolving continuously every day. It often seems like a new communication platform is introduced daily which your representatives should use to stay updated by communicating with your clients and ensuring customer satisfaction. One thing that has remained constant for a long time is that users still prefer to solve their … Continue reading “What Is Interactive Voice Response (IVR) In A Call Center?”
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Call center technologies are developing rapidly in this ever-growing digital era. Various call center technology trends such as Artificial intelligence, virtual agents, and cloud communications are all part of the future of call centers. Call center outsourcing companies are opting for upgraded technologies that come under the latest call center technology trends. When the right … Continue reading “15 Major Call Center Technology Trends For 2022”
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Call centers quality monitoring plays the most important role in delivering customer service. Operators working in the call center deal with large call volumes regularly, interact with different users, gather their responses, and deliver them to the top-level departments. But have you ever wondered how they assure the quality of the call? Well, a call … Continue reading “15 Call Center Quality Monitoring Best Practices “
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Anybody who has ever worked as a call center agent knows how difficult it could be when different customers call at the same time. They always wonder, which call to prioritize first? What if they fell with the shortage of agents? Exhausted representatives, long waiting times, and angry customers are some of the common problems … Continue reading “A Complete Guide To Automatic Call Distribution”
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When you think about working on a customer feedback strategy, there are tons of possibilities by which you can easily get overwhelmed. With a large number of customers and different methods to connect with their feedback, it’s hard to find where to start with. Getting feedback from customers has become one of the primary goals … Continue reading “Customer Feedback Strategy: A Result-Oriented Approach”
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What is the best thing that you can do to increase your word-of-mouth referrals and reduce the churn rate? The answer here is to improve your company’s customer service. No matter how great your product is or how skilled your team members are, what your customers will remember is the interaction that they had with … Continue reading “6 Ways to Deliver Consistently Impeccable Customer Service”
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