Call Center Support for NBFC
Call Center Services for NBFC
The NBFC or Non-Banking Financial Service sector of India is seeing a major boom in recent times. There are many new start-ups that are entering this sector, recognizing the demand in the market for micro-loans and other finance-related products. Regardless of the size or customer base of these organizations, their basic functions remain the same. Their interactions with their customers in some way or another, also remain the same.
Another common thread between all these organizations is their growing need for call center services to help them with their several processes. Outsourcing their various processes to a call center helps these companies keep their focus on their core objectives and allows them to divert their resources on other critical functions.
Octopus Tech Solutions offers a range of call center services for NBFC that help them with everything from onboarding new customers to handling customer complaints.
Our Leading Call Center Services for NBFC
Customer Onboarding/Acquisition
Many newly launched companies in this sector have a major challenge of getting customers onboard their platform, especially in this highly competitive business environment. Our team of call center experts reach out to your potential customers and help you by signing them up on your website or mobile application. We help your platform increase its users and customer base, thus resulting in a bigger share of the market.
Loan Repayment Reminder Calls
A major concern for many NBFC companies that are into lending is recovering the funds from defaulting customers. If these funds are not recovered, over-time this can result in serious losses for the company. At Octopus Tech, our loan repayment reminder calling services help financial companies recover their loan amounts in a timely and effective manner thus reducing the risk of loss.
Customer Support
From general inquiries to customer complaints, the customer support team handles all such issues for any company. Good customer service is critical for retaining existing customers and ensuring repeat business. Octopus Tech’s 24/7 customer support services help you provide the best multi-channel support to your customers via voice, chat, email and even social media.
Backend Support
If you are a lending company, then you must be getting thousands of loan applications on a daily basis if not more. The task of manually reviewing each application and approving or rejecting it takes time and manpower. By outsourcing these backend services to us, you reduce your costs on manpower and streamline your loan application review process.
Helpdesk Support
Many NBFC startups today have their Android/IOS application to keep customers engaged and connected with their brand throughout their customer journey. In the event that a customer faces issues with the application, they require helpdesk support to guide them. We help provide you with helpdesk outsourcing in the form of in-app chat support, email support and voice support to help your customers with any technical issues they may face regarding your app.
Insurance Claim Handling
Some NBFC also provides insurance services to their customers. Where there is insurance, there will be customers calling in about their insurance claims. You need to have a system in place to review these claims as well as inform customers of their claim approval or rejection. Octopus Tech’s inbound, outbound and back-office services help insurance NBFCs with handling the flow of insurance claims in a manner that saves costs and time.
