Find latest industry news, trends as well as tips & tricks that you may find interesting to read all in one place.
In the present times, businesses are hard-pressed with the challenge of investing, saving, giving debts, and even retrieving the owed debt back in a timely way which puts financial pressures on them. Unfortunately, this results in the delay of their payments and clock-up outstanding bills. Also, this can lead to distraction from core business goals … Continue reading “Outsource to Curb Your Debt Collection Woes”
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What is the best thing that you can do to increase your word-of-mouth referrals and reduce the churn rate? The answer here is to improve your company’s customer service. No matter how great your product is or how skilled your team members are, what your customers will remember is the interaction that they had with … Continue reading “6 Ways to Deliver Consistently Impeccable Customer Service”
Read MoreAs the Coronavirus pandemic is constantly pushing countries into lockdown, massive business transformations are taking place. However, it is normal for businesses to fluctuate between ups and downs. Mostly, B2B companies have financial contingency plans to deal with such economic downturns but how does a company stay afloat when the entire world has come to … Continue reading “Outsource Telemarketing Services to Keep Business Intact during Covid-19 Outbreak”
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The e-commerce sector has made a drastic effect on the lifestyle of people. With everything just a click away, eCommerce stores have revolutionized the way people browse or shop products and services. The shopping experience for people has never been so easy. Furthermore, this industry is now leveraging technologies like Machine Learning, Augmented Reality and … Continue reading “Why should you Outsource to India for eCommerce Business Growth?”
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In our increasingly digitized world, it’s essential for companies to stay on top of ever-changing technologies to maintain a competitive edge. Since 2011, Octopus Tech has been helping companies stay agile in a dynamic world. We’re a leading call centre and web design outsourcing service in India committed to creating efficient solutions for our … Continue reading “Octopus Tech Solutions Proud to Be Recognized as Top BPO Service in India!”
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As the teen years have ended with great successions of technological advancements, 2020 has brought innovative hopes for customer support outsourcing. With every business sector changing drastically and digitally, the catalysts of business processes are rapidly making their way towards the reinvention of their strategies. Forrester predicts that brands will spend $8 billion more on … Continue reading “The Changing Dynamics of Customer Support Outsourcing in 2020”
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Outsourcing can make your brand image and the same way spoil it. It can bring expertise to an area of business don’t have in-house. There are many arguments against using outsourcing or hiring the third party for your tasks. But from the past few years, the handing over business activities to other companies become more … Continue reading “Going to Hire Outsourcing Partner – Avoid These Slips”
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Every business wants to offer impeccable customer service in order to keep their customers happy and loyal to them. There are several customer service tactics and strategies that companies are using these days however not every strategy is a hit. Then there are those oblivious companies that still do not have a customer service strategy … Continue reading “5 Common Customer Service Mistakes You Should Avoid”
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