Find latest industry news, trends as well as tips & tricks that you may find interesting to read all in one place.
Advertisement, as well as promotional ad campaigns, can unbolt new quality leads for your business. But, to maximize your business reach, you need to take every call made by prospective users as well as clients. As it is hard to imagine how many prospects will call you after an ad campaign, you need a scalable as … Continue reading “Enhance the Output of Ad Campaigns by Phone Answering Service”
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It’s a fact that for B2B software industries securing a new client can be a difficult as well as a hectic task. Closing a deal needs marketing involvement, service demos, multiple calls through Customer Support Outsourcing, and approvals from multiple stakeholders in the companies that Outsource to India to go on and sign the contract. … Continue reading “Top Secrets Empowering Your B2B Customer Onboarding Process”
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In 2021, enterprises want to achieve the goals planned in the last year. Companies are now focusing more on customer support to enhance the customer experience. Thus, Customer support outsourcing is the key to attain a new record in sales and customer retention. Companies adopting new techniques may incur a hike in expenses but CX … Continue reading “Latest Trends shaping CX redesign in 2021”
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Data process outsourcing (DPO) is the process of offering non-equipment-based (non-asset- based) administrative staff with specialized tasks. Typically, the tasks are performed through computer-based processes. The providers usually outsource to a country such as India. However, many companies also outsource to countries like Mexico and the Philippines. Generally, Outsource to India for your customer support … Continue reading “Data Process Outsourcing – How it Can Help Your Business?”
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In an age of globalization and technical know-how, Vertical and Horizontal outsourcing practices are becoming increasingly common in call center activities. These practices are a natural extension of business processes used in other parts of the world. Vertical and Horizontal Customer Support outsourcing can be defined as a set of marketing strategies that have a … Continue reading “An Essential Guide to Vertical and Horizontal Outsourcing”
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Customer support through Whats App is just one of the great customer support services offered by IBM. One can avail reliable and quality solutions to a wide range of problems through this customer support portal, which is the most accessible way to get quick responses. For instance, if one needs to exchange queries and solve … Continue reading “Customer Support Through Whatsapp – How It Works?”
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Understanding the minds of your customers can be challenging. With the changing technology and preferences of customers, their wants and needs are also changing. According to Baymard Institute, approximately 70% of online shoppers abandoned the cart of various online companies in the year 2021. Likely, you might not have a clear knowledge of your customer’s … Continue reading “How To Create An Effective Customer Journey Map”
Read MoreThe EduTech sector has come out of the boundaries of traditional educational services and adopts modern technology to enhance the educational experience. BPO Services play a crucial role in the process when a student wants guidance and certain information, call center’s experienced agents help them to solve the queries over calls, emails, and texts. Outsourcing … Continue reading “BPO Services Helping Edutech Companies Increase Their Customer Base”
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