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The education industry is at crossroads, I mean the administrative costs are soaring up, the revenues are declining, and the popularity of online courses isn’t helping the growth prospect of the education institutions either. All these factors leave this industry with little choice but to explore new avenues of growth. The Solution: Desperate for a … Continue reading “14 Ways Call Centers are Rocking Today’s Education Industry”

Customer Experience or more popular its abbreviated form CX is the ubiquitous term in business these days. But what exactly this term is? This question may nod in the mind who are new in their business. So, let’s first start with defining the word is the sum of all touchpoints and interactions a customer has … Continue reading “Customer Experience: The Hottest Buzzword in Business These Days”

With the increased adoption of tech channels in our routine life, the innovating customer touchpoints also experience the digital transformations that change the consistency of human sales and service channels. But with new technologies, challenges come too. The steep learning of using new innovations in customer services and support is needed to keep yourself up-to-date … Continue reading “Latest Innovation Swings in Customer Service”

Do you have a sales team that is tasked with creating leads and closing contracts? If this is so, then what are your current strategies? Do you have one for increasing your web presence to help boost sales through your website? Or one to re-engage leads by sending out email drip campaigns? No wonder these … Continue reading “Customer Advocacy: Is This Thing Even Real?”