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Ecommerce platforms essentially assist online businesses and shoppers in managing a myriad of functions such as inventory, creation of accounts, wish lists, maintenance of order histories and assessing margins. While the involvement of a solution provider such as Pay Pal may suffice a smaller ecommerce portal, growing businesses that keep innovation as their benchmark, and … Continue reading “Clash of the Ecommerce Titans : Magento Go Vs Shopify Vs Bigcommerce Vs Volusion Vs Shift4Shop”

The internet has changed the nature of client-business relationships in so many ways, some of them for the better, others for the worse. The mass adoption of several digital platforms and services has brought companies and their clients closer together, but they have removed a certain personal element that direct communication provides. We are proud … Continue reading “Octopus Tech Solutions Now Featured on Clutch”

Emails save your customers to getting frustrated from annoying phone calls when they are in a strict schedule of their day-to-day routine. No matter, today more and more organizations turning their back to telecalls but emails still have a strong hand in your customer support. So, there is a huge demand for email support representatives … Continue reading “Email Support – What are the Key Features to Do it Like a Pro?”

Hiring good agents is not enough you need to empower them. If a customer is at the heart of sales then customer support is the front line. Your agents interact with customers and by far the most important factor in delivering your services efficiently. Empowerment of agents is the key to great customer experiences. If … Continue reading “Tips to Empower your Customer Support Team”