Find latest industry news, trends as well as tips & tricks that you may find interesting to read all in one place.
A customer satisfaction survey or a CSAT survey is a method of companies proactively getting in touch with its customers and trying to understand how loyal they are. It is an outbound calling process where your agents call a sample database of customers and ask them a few questions that would tell them how satisfied … Continue reading “Why Customer Satisfaction Surveys Should be a Must for Every Company”
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Up-selling and cross-selling are a key part of sales in any company. It is the perfect way a company capitalizes on its existing base of customers. It is easier to up-sell to existing customer than acquiring new ones altogether. Since you already have an established relationship with your customers, they are likely to buy that … Continue reading “5 Telemarketing best practices for Up-selling & Cross-selling”
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Omnichannel is a buzz word that you can read about whenever you read an online article about customer experience and the customer’s journey. If you still do not know what this word exactly means or how it can help shape the present and future of customer service, there is no need to worry as that … Continue reading “How Omnichannel Customer Experience is Changing E-Commerce”
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Octopus Tech is an emerging Indian outsourcing company that offers a wide range of call center services in India. Check out this infographic to learn more about our services –
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There is no doubt that the travel industry is a growing sector. The number of companies that enter this sector continues to grow year on year. Many start-ups have started to make a name for themselves by launching new websites and mobile applications that facilitate booking tickets for flights, hotels and holiday packages. Since these … Continue reading “Why Travel Companies are going for Call Center Outsourcing”
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Providing good quality customer care is no longer just an after though for organizations. With growing competition, companies are pulling out all stops to keep their customers happy and retained. Customer service plays a big role in keeping your customers happy and keeping them engaged with the organization. However, with the rising cost of operations … Continue reading “Learn the 5 Benefits of Customer Care Outsourcing”
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Western countries have been outsourcing BPO services to India for the last two decades. India has been the preferred destinations for all western nations to outsource various services like customer support, technical support, lead generation and many other BPO processes. This is not just limited to voice support but also non-voice processes like chat support, email … Continue reading “Why Outsourcing BPO Services To India Is Still A Good Choice”
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