Find latest industry news, trends as well as tips & tricks that you may find interesting to read all in one place.
Making your customers happy is the chief concern for any business. I make it sound like a simple task but there are only a handful of companies that have truly been able to master the art of customer satisfaction. These are the companies that have grown exponentially and have been able to retain a very … Continue reading “The Importance of Managing Customer Experience”
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Check out our infographic to learn about the difference between BPO, KPO, and LPO. Also, learn about the statistics of these sectors.
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The month of November officially kick-starts the holiday season across the U.S. It is not only because of Thanksgiving but also because of the two biggest sales of the year that occur in this month. I am talking about “Black Friday” and “Cyber Monday”. On these days, retailers and e-commerce store owners make a majority … Continue reading “Getting your Call Center Prepared for Black Friday and Cyber Monday”
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I have stressed the benefits of multi-channel customer service several times in my previous blog posts. The growing number of channels that customers can use to interact with a brand has made companies switch their focus from the voice channel to others like website chat, social media, and email. Does this mean that voice is … Continue reading “Why Voice is Still an Important Customer Service Channel”
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Providing above par customer support has been recognized as a crucial aspect of running any successful business. When you provide your customers with good customer support, you have a greater chance of retaining them. In a competitive business environment like today’s, good customer support gives your organization a much-needed edge. Since acquiring new customers is … Continue reading “How You Can Save on Customer Support Costs”
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In business, there two types of roles that the staff has to carry out. These are customer facing roles and back office roles. Back office tasks include wide range administrative tasks like order processing, accounts, and billing, data processing, data scrubbing, logistics etc. These back-office tasks are incredibly important to the effective functioning of the … Continue reading “Things to Consider Before Outsourcing Back Office Processes”
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Today’s customers are extremely active online, especially on social media platforms. They expect a prompt response from brands regarding their various queries. Businesses upon recognizing this changing trend are changing their customer engagement strategy to ensure social media becomes a big part of it. There are special teams that are set up by companies that … Continue reading “Embodying Social Media in Call Center Services”
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Outbound call center services have been an important part of any business’s revenue generation or revue enhancement strategy. In the old days, outbound call center processes were synonymous with sales. It was clear that when someone from a call center calls you, they are going to try and sell something. Over the past decade, there … Continue reading “Outbound Call Center Services – Helping Businesses Enhance Revenue”
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