Find latest industry news, trends as well as tips & tricks that you may find interesting to read all in one place.
While most of the real estate professionals happily look forward to visiting properties with their trusted clients, there are only a handful of realtors who consent to the task of cold calling, an equally important task which helps them gain new clients. Though real estate cold calling is a simple task that helps them build … Continue reading “How Call Centers are Shaping the Real Estate Industry of Today”
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While looking back at the evolution of communication technology in modern times, who could have thought we would come so far from sending smoke signals and carrier pigeons to sending and receiving calls, texts, emails etc. in the blink of an eye over long distances. But here we are, taking pride in what we have … Continue reading “Why is it Imperative for Businesses to Incorporate Multi-channel Call Centers?”
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While looking to grow or expand your business, hiring a dedicated call center to contract out your customer support service can give your business the very edge it needs to move ahead of the competition. The business industry already understands this fact well enough that companies who outsource gain much in terms of reduced costs … Continue reading “How Call Centers help Reduce Operating Costs of Business”
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If your primary wish involves getting your restaurant recognized as one that is known for valuing its guests among its competitors then it is extremely important that you start addressing your customers complaints, feedbacks, and doubts in a proactive manner. However, achieving something like this is not at all easy, not since the booming current … Continue reading “How Call Centers are shaping the Future of Restaurant Industry”
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Gone are the days when the consumers expect support after they had purchased the product. Today, in the age of social networking, customers expect companies to offer their support long before they have made their mind to purchase and way after they have made that purchase. Nowadays, customer service is not just a stand-alone process … Continue reading “A Beginner’s Guide to Implement Social Media Customer Support”
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The explosion of billions of physical devices, systems and technologies around the globe and into our lives have provided us with an opportunity to connect to the internet while collecting and sharing data. The resultant connectivity has created efficiency and solution along with a level of digital intelligence to devices that were earlier dreamt of … Continue reading “Meeting Customers’ Demands for Tech Support in the Age of IoT”
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In our modern times, the internet has turned out to be the most reliable source of information about a person, thing or a business and is currently preferred by 2 out of every 3 individuals. It happens because, with each passing day, our lives are becoming more and more entwined with the online world from … Continue reading “Applying ORM Strategy via Call Centers to help Build Brand Loyalty”
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Call center monitoring is an ongoing procedure of collecting data, analyzing it and giving feedback. Since it directly affects the customer satisfaction, employee retention, and your bottom line, it is essential to carefully navigate the implementation of certain KPIs or Key Performance Indicators into your call center working strategy to work to your advantage. We … Continue reading “Steps to Track your Call Center’s Performance using KPIs”
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