Find latest industry news, trends as well as tips & tricks that you may find interesting to read all in one place.
In urban India, e-commerce sites are starting to overtake regular brick and mortar retail stores in terms of sales and increase on customers. When your e-commerce site sees such a growth in the number of visitors and customers, you need to enhance the level of your customer service to keep them happy. The growing competition … Continue reading “E-Commerce Sector Exploring benefits of Customer Service Outsourcing”
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The internet of things is changing the world around us. In business, there is hardly any sector that is left untouched by this technology. IoT helps businesses carve out new business models that can effectively take them into the next phase of innovation. Your contact center also will see changes that will not just have an … Continue reading “How Internet of Things will Effect your Contact Center”
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There is no doubt that the travel industry is a growing sector. The number of companies that enter this sector continues to grow year on year. Many start-ups have started to make a name for themselves by launching new websites and mobile applications that facilitate booking tickets for flights, hotels and holiday packages. Since these … Continue reading “Why Travel Companies are going for Call Center Outsourcing”
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Providing good quality customer care is no longer just an after though for organizations. With growing competition, companies are pulling out all stops to keep their customers happy and retained. Customer service plays a big role in keeping your customers happy and keeping them engaged with the organization. However, with the rising cost of operations … Continue reading “Learn the 5 Benefits of Customer Care Outsourcing”
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Western countries have been outsourcing BPO services to India for the last two decades. India has been the preferred destinations for all western nations to outsource various services like customer support, technical support, lead generation and many other BPO processes. This is not just limited to voice support but also non-voice processes like chat support, email … Continue reading “Why Outsourcing BPO Services To India Is Still A Good Choice”
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Octopus Tech Solutions Pvt. Ltd. has recently launched a Magento based E-commerce website for www.puravidabracelets.com. Pura Vida Bracelets is a leading fashion accessory brand, which believes in giving back to the social community. Every bracelet purchased helps towards providing full time jobs to local artisans in Costa Rica and a percentage of every sale is … Continue reading “Magento Ecommerce Website Launched – www.puravidabracelets.com”
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Have you ever given a thought on how much time does it take for your WordPress website to load? Have you ever thought that site speed has a direct impact on your business? Today, WordPress is one of the most popular platforms with roughly 20% of the websites on the Internet built on WordPress. There … Continue reading “How to speed up your WordPress website”
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Recently Google announced its new search algorithm system which is able to sift through all the information at hand and come back with relevant answers. Known as ‘Hummingbird’, it is expected to be precise and fast just like its name sake and provide better search results for internet users. How does it Work? The latest … Continue reading “Decoding the ‘Hummingbird’ Code – What Google’s New Algorithm Means to You”
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