Find latest industry news, trends as well as tips & tricks that you may find interesting to read all in one place.
In urban India, e-commerce sites are starting to overtake regular brick and mortar retail stores in terms of sales and increase on customers. When your e-commerce site sees such a growth in the number of visitors and customers, you need to enhance the level of your customer service to keep them happy. The growing competition … Continue reading “E-Commerce Sector Exploring benefits of Customer Service Outsourcing”
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There is no doubt that the travel industry is a growing sector. The number of companies that enter this sector continues to grow year on year. Many start-ups have started to make a name for themselves by launching new websites and mobile applications that facilitate booking tickets for flights, hotels and holiday packages. Since these … Continue reading “Why Travel Companies are going for Call Center Outsourcing”
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Providing good quality customer care is no longer just an after though for organizations. With growing competition, companies are pulling out all stops to keep their customers happy and retained. Customer service plays a big role in keeping your customers happy and keeping them engaged with the organization. However, with the rising cost of operations … Continue reading “Learn the 5 Benefits of Customer Care Outsourcing”
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Western countries have been outsourcing BPO services to India for the last two decades. India has been the preferred destinations for all western nations to outsource various services like customer support, technical support, lead generation and many other BPO processes. This is not just limited to voice support but also non-voice processes like chat support, email … Continue reading “Why Outsourcing BPO Services To India Is Still A Good Choice”
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