Number of Ways Telemarketing can help Grow Your Business

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Find latest industry news, trends as well as tips & tricks that you may find interesting to read all in one place.

Number of Ways Telemarketing can help Grow Your Business

Telemarketing-Blog

A telemarketing service is a quick and affordable method that uses the telephone to contact prospective customers in order to help generate leads, make sales along with gathering marketing information. Besides agents calling directly, pre-recorded sales talk is also used to be played over the phone upon automated dialing. It is a highly interactive tool … Continue reading “Number of Ways Telemarketing can help Grow Your Business”

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Advantages of Outsourcing Web Development Services to India

web development india

If you consider today’s global economy, outsourcing services from a web development company in India provide a much better alternative when compared to hailing services from the US or other such Western European countries. Just the passion or the expertise with which a dedicated Indian outsourcing company handles web design every day is hard enough … Continue reading “Advantages of Outsourcing Web Development Services to India”

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A Beginner’s Guide to Implement Social Media Customer Support

Social media customer service

Gone are the days when the consumers expect support after they had purchased the product. Today, in the age of social networking, customers expect companies to offer their support long before they have made their mind to purchase and way after they have made that purchase. Nowadays, customer service is not just a stand-alone process … Continue reading “A Beginner’s Guide to Implement Social Media Customer Support”

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Why Customer Relationship Management Matters to Your Business

customer relationship management

Throughout the history of the business world, customer relationship has played a crucial part in creating a strong personal bond with people. Regardless of what industry you belong to or what kind of products or services you deal with, relationship with customers is the single most defining factor that will ensure the success of your … Continue reading “Why Customer Relationship Management Matters to Your Business”

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Meeting Customers’ Demands for Tech Support in the Age of IoT

Tech support for IoT

The explosion of billions of physical devices, systems and technologies around the globe and into our lives have provided us with an opportunity to connect to the internet while collecting and sharing data. The resultant connectivity has created efficiency and solution along with a level of digital intelligence to devices that were earlier dreamt of … Continue reading “Meeting Customers’ Demands for Tech Support in the Age of IoT”

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Applying ORM Strategy via Call Centers to help Build Brand Loyalty

Online Reputation Management

In our modern times, the internet has turned out to be the most reliable source of information about a person, thing or a business and is currently preferred by 2 out of every 3 individuals. It happens because, with each passing day, our lives are becoming more and more entwined with the online world from … Continue reading “Applying ORM Strategy via Call Centers to help Build Brand Loyalty”

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Steps to Track your Call Center’s Performance using KPIs

Steps to Track Call Center

Call center monitoring is an ongoing procedure of collecting data, analyzing it and giving feedback. Since it directly affects the customer satisfaction, employee retention, and your bottom line, it is essential to carefully navigate the implementation of certain KPIs or Key Performance Indicators into your call center working strategy to work to your advantage. We … Continue reading “Steps to Track your Call Center’s Performance using KPIs”

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8 Simple Strategies to Warm Up Your Cold Calling Services

cold calling

Before plunging headlong into ways for warming up your cold calling services, let’s spend a moment to understand what cold calling or warm calling actually is. Though two sides of the same coin, they are as much different as they can get. In simple words, a warm call refers to calling a prospect from sales … Continue reading “8 Simple Strategies to Warm Up Your Cold Calling Services”

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