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Find latest industry news, trends as well as tips & tricks that you may find interesting to read all in one place.

How Legal Process Outsourcing Can Help Your Firm

Legal Process Outsourcing

Law firms, whether they are small practices or large scale firms have a lot of important tasks to handle on a day to day basis. The great legal minds that work in your firm should remain focused on their important tasks at hand. That is why, to lighten the load of their attorneys and to … Continue reading “How Legal Process Outsourcing Can Help Your Firm”

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Sales Team Tasks Every Company Should Outsource

Outsourcing Sales Tasks

The sales department of every company is one of the top priority departments. This team works tirelessly to bring in clients for the company and handle all aspects of business development. There are many tasks in the entire sales process that can be repetitive in nature and can be tedious as well. Your core team … Continue reading “Sales Team Tasks Every Company Should Outsource”

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Banking Processes that can benefit from BPO Services in India

BPO Services in India

One of the most prominent sectors that are outsourcing their processes to call centers in India is the banking and financial services sector. With a growing number of product and services, banks cannot afford to hire in-house staff to handle non-essential processes. That is why, to reduce the overall cost of operations and to allow … Continue reading “Banking Processes that can benefit from BPO Services in India”

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Call Center Trends that Emerged in 2017

Call Center Trends

2017 has been a year that saw many changes in the field of both technology and customer service. These various changes have caused a major shift in the dynamics of call centers in India as well as internationally.  There has been a modernization in call centers that have taken them from the monotonous world of … Continue reading “Call Center Trends that Emerged in 2017”

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Discovering the Benefits of Providing Email Support Services

Email Support Outsourcing

Most companies today put a lot of emphasis on providing good customer service. They ensure that their customer’s calls are attended in a timely and courteous manner. Apart from calls, most online businesses are focusing on live chat support on their websites to ensure their website’s visitors get all their queries resolved in real-time. One … Continue reading “Discovering the Benefits of Providing Email Support Services”

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6 Ways to Raise Customer Interaction Level

Customer Interaction

During the entire customer lifecycle, your company’s representatives come into contact with your customers several times on several different platforms. Each one of these incidents has its own significance whether you realize it or not. Each of those interactions was an opportunity for you to get to know about your customer’s mindset and their loyalty … Continue reading “6 Ways to Raise Customer Interaction Level”

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4 Sectors that Can Capitalize on Call Center Services the Most

call center services

In today’s competitive business world, businesses are looking gain a competitive edge over their competitors while cutting down their cost of operations. This need has given a rise to the trend of many companies outsourcing their call center services to India. Over a decade ago, there were a handful of sectors that felt the need … Continue reading “4 Sectors that Can Capitalize on Call Center Services the Most”

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Choosing the Right Call Center Services Provider for Your Business

Call center services in India

Call center services are essential for companies in almost every industry. The scope of call center services has grown as well with so many different inbound as well as outbound call center services being offered by outsourcing companies these days. The competition in the BPO sector has been fierce as well over the last decade … Continue reading “Choosing the Right Call Center Services Provider for Your Business”

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