Find latest industry news, trends as well as tips & tricks that you may find interesting to read all in one place.
What is the best thing that you can do to increase your word-of-mouth referrals and reduce the churn rate? The answer here is to improve your company’s customer service. No matter how great your product is or how skilled your team members are, what your customers will remember is the interaction that they had with … Continue reading “6 Ways to Deliver Consistently Impeccable Customer Service”
Read MoreAs the Coronavirus pandemic is constantly pushing countries into lockdown, massive business transformations are taking place. However, it is normal for businesses to fluctuate between ups and downs. Mostly, B2B companies have financial contingency plans to deal with such economic downturns but how does a company stay afloat when the entire world has come to … Continue reading “Outsource Telemarketing Services to Keep Business Intact during Covid-19 Outbreak”
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In our increasingly digitized world, it’s essential for companies to stay on top of ever-changing technologies to maintain a competitive edge. Since 2011, Octopus Tech has been helping companies stay agile in a dynamic world. We’re a leading call centre and web design outsourcing service in India committed to creating efficient solutions for our … Continue reading “Octopus Tech Solutions Proud to Be Recognized as Top BPO Service in India!”
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As the teen years have ended with great successions of technological advancements, 2020 has brought innovative hopes for customer support outsourcing. With every business sector changing drastically and digitally, the catalysts of business processes are rapidly making their way towards the reinvention of their strategies. Forrester predicts that brands will spend $8 billion more on … Continue reading “The Changing Dynamics of Customer Support Outsourcing in 2020”
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Outsourcing, at first glance, seems like an appealing idea especially when you look at all the benefits that tag along, benefits such as saving you tons of money, resources and often times, a great deal of stress. Though farming out your customer service will definitely help cut overheads, you have to understand here that it’s … Continue reading “Why Customer Support Outsourcing Should Matter to Your Business”
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In urban India, e-commerce sites are starting to overtake regular brick and mortar retail stores in terms of sales and increase on customers. When your e-commerce site sees such a growth in the number of visitors and customers, you need to enhance the level of your customer service to keep them happy. The growing competition … Continue reading “E-Commerce Sector Exploring benefits of Customer Service Outsourcing”
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