Find latest industry news, trends as well as tips & tricks that you may find interesting to read all in one place.
The past year has brought about so many changes for every industry. While some have suffered, others have learned to pivot and adapt to survive and even thrive during this pandemic. The BPO industry is one such industry that was able to leave behind archaic thoughts about remote working and accept it completely to function … Continue reading “Remote Working Trends of 2021 in the BPO Industry”
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Cloud Computing is a game changer in the world of BPOs. In today’s tech times where companies sought to shave costs off non-core activities, they opt to third-party service providers. But shedding off the traditional systems, now they’re looking firstly for the cloud services before making a choice. Cloud is a new form of outsourcing … Continue reading “Is Cloud Computing Services a new mode of Business Process Outsourcing?”
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The explosion of billions of physical devices, systems and technologies around the globe and into our lives have provided us with an opportunity to connect to the internet while collecting and sharing data. The resultant connectivity has created efficiency and solution along with a level of digital intelligence to devices that were earlier dreamt of … Continue reading “Meeting Customers’ Demands for Tech Support in the Age of IoT”
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Call center monitoring is an ongoing procedure of collecting data, analyzing it and giving feedback. Since it directly affects the customer satisfaction, employee retention, and your bottom line, it is essential to carefully navigate the implementation of certain KPIs or Key Performance Indicators into your call center working strategy to work to your advantage. We … Continue reading “Steps to Track your Call Center’s Performance using KPIs”
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A call center which is basically a centralized office used for handling large requests via telephone plays a very important role in determining customer loyalty and the overall long-term profitability of any business, though for some unknown reasons, it’s effectiveness is still undermined by many. What they fail to understand is that their very reputation … Continue reading “Understanding Different Inbound and Outbound Call Center Services”
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Insurance basically offers a protection from uncertain financial loss. This sector, to be honest, is not having its golden days recently. The shifting governmental policies and the cut-throat competition are considered to be the main reason behind it. On the other hand, BPO or Business Process Outsourcing which basically refers to transferring a part of … Continue reading “BPO Outsourcing Benefits for the Insurance Sector”
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Every business function revolves around its customers. Everything from the very first contact with them to keeping them engaged with the brand needs to be carefully managed to provide them the best experience needed. There is an entire funnel that of customers and the different stages at which a company has to engage with them … Continue reading “How Call Center Services Can Help in Customer Lifecycle Management”
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The healthcare sector is one of the most prominent sectors of the business world. The services provided by this sector are crucial and essential to any nation. From diagnosing diseases to curing them, these are some of the major functions of the companies in this sector. As you would expect, the chief concern in this … Continue reading “Providing Better Patient Care through Healthcare BPO Outsourcing”
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