Find latest industry news, trends as well as tips & tricks that you may find interesting to read all in one place.
The month of November officially kick-starts the holiday season across the U.S. It is not only because of Thanksgiving but also because of the two biggest sales of the year that occur in this month. I am talking about “Black Friday” and “Cyber Monday”. On these days, retailers and e-commerce store owners make a majority … Continue reading “Getting your Call Center Prepared for Black Friday and Cyber Monday”
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Providing above par customer support has been recognized as a crucial aspect of running any successful business. When you provide your customers with good customer support, you have a greater chance of retaining them. In a competitive business environment like today’s, good customer support gives your organization a much-needed edge. Since acquiring new customers is … Continue reading “How You Can Save on Customer Support Costs”
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Outbound call center services have been an important part of any business’s revenue generation or revue enhancement strategy. In the old days, outbound call center processes were synonymous with sales. It was clear that when someone from a call center calls you, they are going to try and sell something. Over the past decade, there … Continue reading “Outbound Call Center Services – Helping Businesses Enhance Revenue”
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The sales department of every company is one of the top priority departments. This team works tirelessly to bring in clients for the company and handle all aspects of business development. There are many tasks in the entire sales process that can be repetitive in nature and can be tedious as well. Your core team … Continue reading “Sales Team Tasks Every Company Should Outsource”
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One of the most prominent sectors that are outsourcing their processes to call centers in India is the banking and financial services sector. With a growing number of product and services, banks cannot afford to hire in-house staff to handle non-essential processes. That is why, to reduce the overall cost of operations and to allow … Continue reading “Banking Processes that can benefit from BPO Services in India”
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2017 has been a year that saw many changes in the field of both technology and customer service. These various changes have caused a major shift in the dynamics of call centers in India as well as internationally. There has been a modernization in call centers that have taken them from the monotonous world of … Continue reading “Call Center Trends that Emerged in 2017”
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During the entire customer lifecycle, your company’s representatives come into contact with your customers several times on several different platforms. Each one of these incidents has its own significance whether you realize it or not. Each of those interactions was an opportunity for you to get to know about your customer’s mindset and their loyalty … Continue reading “6 Ways to Raise Customer Interaction Level”
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In today’s competitive business world, businesses are looking gain a competitive edge over their competitors while cutting down their cost of operations. This need has given a rise to the trend of many companies outsourcing their call center services to India. Over a decade ago, there were a handful of sectors that felt the need … Continue reading “4 Sectors that Can Capitalize on Call Center Services the Most”
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