In business, there two types of roles that the staff has to carry out. These are customer facing roles and back office roles. Back office tasks include wide range administrative tasks like order processing, accounts, and billing, data processing, data scrubbing, logistics etc. These back-office tasks are incredibly important to the effective functioning of the organization. Even though they are essential, most companies choose to outsource these tasks to BPO companies to reduce operational costs.
There are some criteria that every company has to consider in order to choose a company that they will outsource or offshore their back-office processes. Below are some of the points to keep under consideration –
If you are looking to offshore your back office work to an overseas company, ensure that the staff of that country speaks and understands your native language. It is not just a matter of the language but also terminologies. If you work in a specific sector, your outsourcing partners should be able to understand all the required business terminologies. This helps make sure the back end processes and documentation are carried out without a glitch that may end up costing you.
Flexibility in Working Hours
One of the key demands of most clients that offshore to another country is the time zone issues. Pick a company that works according to your business’s timings and promises to deliver results even on the weekends and holidays. A good Indian outsourcing company will work according to their client’s requirements and even work in a 24/7 environment to ensure their client’s needs are taken care of.
Complete Data Security
Your company’s data is something that is absolutely confidential. One of the biggest concerns that businesses have while outsourcing their backend tasks is the security of their data. While choosing which company to outsource to, ensure they have a good track record of data security and you get a written agreement ensuring complete data confidentiality. Check to see if they follow data protection policies and use a VPN to ensure extra protection.
Whatever industry you serve there are certain standards that exist in all these sectors. While outsourcing, you cannot compromise on quality. Hiring an outsourcing company that has expertise in that particular sector will always be an added advantage. If you are offshoring, make sure that the outsourcing company is aware of the standards and practices of your country.
Cost reduction is the key advantage of outsourcing back-office processes. Pick a company that offers you the best price in terms of cost reduction. Normally, by offshoring businesses can get the work done at just 1/3rd the cost of handling a process in-house. Some number crunching will be required to come to the conclusion that which company offers the best cost benefits for your company.
A responsible outsourcing company can help take your back-end processes and streamline them to give your business real benefits and improved profitability. Octopus Tech is an emerging Indian outsourcing company that provides cost-effective back office outsourcing services that are as per industry standards. To know more about our services, contact us today.