Top 10 Call Center Outsourcing Companies
The quality of a company’s customer service can determine its overall success. With most customers deciding whether to stick around depending on the experience they received, companies that have invested in support services tend to perform relatively better. One of the most effective ways of ensuring customers get quality support services is by outsourcing the call center function. In this guide, we compare top call center outsourcing companies, helping you get options for your business.
1. Octopus Tech
Octopus Tech is a creative group of people focused on designing influential brands and digital experiences. The call center outsourcing company drives growth for its clients through innovation. They operate on a global scale, with clients in almost all industries. In addition to call center outsourcing, Octopus Tech also offers e-commerce development, web design, voice and non-voice support, and virtual assistance.
2. LiveOps
LiveOps has been delivering outsourced contact centers to clients for over 20 years. The cloud-based contact center service provider offers omnichannel customer service solutions by combining human expertise with advanced technology and AI. Built for flexibility and scalability, these services support clients from all industries, with a robust quality assurance team to ensure individual needs are being met.
3. Foundever
Foundever was formerly known as Sykes and was rated among the top 10 call center companies. This is a CX powerhouse with operations across 45 countries, supporting over 750 global brands with multilingual customer care. The company was later acquired by Sitel Group, which led to its rebranding as Foundever and expanded its market share extensively. Currently, this call center outsourcing company is considered one of the most trusted for compliance-heavy industries.
4. Helpware
Launched in 2015, Helpware is one of the most reputable call center outsourcing companies. It offers scalable customer service outsourcing, with a focus on all kinds of businesses. The company has its brand in 19 locations globally. With several awards under its name and high ratings, Helpware stands out in the US and Europe for its people-first approach in customer care. They also offer flexible service packages to meet the varying needs of their clients.
5. Influx
Influx is a fully remote customer experience provider. Currently operating in over 120 cities worldwide, the company has set itself apart by offering remote services for global brands. Using a distributed model, the company offers true 24/7 support to meet the needs of clients based on their local time zones. They also create tailored customer experiences, aligning them with the brand’s voice and values with a focus on flexibility and personalization.
6. VXI Global Solutions
Another company that makes the cut to the list of call center outsourcing companies is VXI Global Solutions. The global BPO provider operates in over 43 locations, providing a variety of services to its diverse clientele. The range of services includes omnichannel and multilingual support, CX innovation, software development, quality assurance (QA), and more.
7. TELUS Digital
Formerly known as TELUS International, TELUS Digital is a global provider of outsourced call center services. Their services are not limited to call centers only, but they also offer digital Customer Experience (CX) after they acquired the outsourcing company VoxPro. Several features make TELUS Digital stand out amongst call center outsourcing companies, including an AI-powered chatbot, multilingual support, and an extensive range of multi-channel and multi-language customer service provisions.
8. Capita
Capita is one of the top call center outsourcing companies globally. This outsourcing and BPO giant handles over 100 million conversations with customers yearly, with operations in eight countries. Their extensive experience allows the company to handle sensitive information, especially for companies in the public sector, financial services, and healthcare. They also offer expertise in remediation, complaints, and collections.
9. UpCall
UpCall is widely known for delivering outbound sales contact center services. This US-based customer service provider is an excellent solution for companies that have high volumes of inbound sales leads. By combining contact center services with the sales agents, the company provides outstanding sales services and market research for clients.
10. TeleDirect
For businesses in the US looking for a local provider with global reach, TeleDirect is a popular choice. The US-based, 24/7/365 contact center BPO service provider has been in operation for over 60 years, gaining extensive experience in this field. Some of the company’s features that stand out the most include multi-channel and omni-channel services, experience across industries, and a pay-as-you-go (PAYG) pricing model.
Why Choose Octopus Tech as Your Customer Service Outsourcing Provider
While there are many options when it comes to choosing a customer service outsourcing provider, the best company is the one that has your needs at heart. Octopus Tech not only offers customer service outsourcing services, but also supports multiple aspects of a business. With a dedicated team and a focus on the needs of your customers, your business will benefit from better customer service.
