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Find latest industry news, trends as well as tips & tricks that you may find interesting to read all in one place.

19

Reshaping Call Centers with the Help of Artificial Intelligence

in: blog / By: admin
Reshaping-Call-Centers-3

Today, Call center services mostly rely on telephones to conduct 2-way communications. This has worked well till now but with the changing times, it’s getting hard for customer care representatives to meet up with the ever-growing expectations of customers. The reasons being: I. Customers don’t want to provide their personal details every time they talk … Continue reading “Reshaping Call Centers with the Help of Artificial Intelligence”

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23

Why Digital Transformation is Crucial for Contact Center’s Survival

in: blog / By: admin
Digital Transformation in Call Centers

If you are from the contact center industry, then you must have noticed many modernizations in this sector in the past few years. The industry is moving ahead with customer’s and client’s expectations to provide them a truly advanced service and solution that helps streamline their business processes. With the rising number of contact centers … Continue reading “Why Digital Transformation is Crucial for Contact Center’s Survival”

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04

What to Expect in the Call Center Industry in 2018

in: blog / By: admin
call-center-industry-in-2018

Not long ago, I posted an article on this blog about the various call center trends that emerged in 2017. As we are closing in on the arrival of the new year, it is time to take a good look at what the call center industry can expect to see in the coming year of … Continue reading “What to Expect in the Call Center Industry in 2018”

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14

How Internet of Things will Effect your Contact Center

in: blog / By: admin
Contact Center

The internet of things is changing the world around us. In business, there is hardly any sector that is left untouched by this technology. IoT helps businesses carve out new business models that can effectively take them into the next phase of innovation. Your contact center also will see changes that will not just have an … Continue reading “How Internet of Things will Effect your Contact Center”

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