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Call center outsourcing

Find latest industry news, trends as well as tips & tricks that you may find interesting to read all in one place.

19

5 Benefits of Blended Call Center You Should be Aware of

in: blog / By: admin
Blended Call Center

Utilizing the time of agents is currently one of the most challenging aspects of the call center industry. Often, call center supervisors can be seen distributing and redistributing resources repeatedly to different departments and operations. As a result, precious time is wasted doing these arduous tasks thereby, affecting the overall productivity of the related call … Continue reading “5 Benefits of Blended Call Center You Should be Aware of”

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07

How Call Centers are Shaping the Real Estate Industry of Today

in: blog / By: admin
call center for real estate

While most of the real estate professionals happily look forward to visiting properties with their trusted clients, there are only a handful of realtors who consent to the task of cold calling, an equally important task which helps them gain new clients. Though real estate cold calling is a simple task that helps them build … Continue reading “How Call Centers are Shaping the Real Estate Industry of Today”

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15

How Call Centers help Reduce Operating Costs of Business

in: blog / By: admin
reduce operating costs

While looking to grow or expand your business, hiring a dedicated call center to contract out your customer support service can give your business the very edge it needs to move ahead of the competition. The business industry already understands this fact well enough that companies who outsource gain much in terms of reduced costs … Continue reading “How Call Centers help Reduce Operating Costs of Business”

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02

Steps to Track your Call Center’s Performance using KPIs

in: blog / By: admin
Steps to Track Call Center

Call center monitoring is an ongoing procedure of collecting data, analyzing it and giving feedback. Since it directly affects the customer satisfaction, employee retention, and your bottom line, it is essential to carefully navigate the implementation of certain KPIs or Key Performance Indicators into your call center working strategy to work to your advantage. We … Continue reading “Steps to Track your Call Center’s Performance using KPIs”

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04

Why Travel Companies are going for Call Center Outsourcing

in: blog / By: admin
Banner-travel-blog

There is no doubt that the travel industry is a growing sector. The number of companies that enter this sector continues to grow year on year. Many start-ups have started to make a name for themselves by launching new websites and mobile applications that facilitate booking tickets for flights, hotels and holiday packages. Since these … Continue reading “Why Travel Companies are going for Call Center Outsourcing”

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31

Learn the 5 Benefits of Customer Care Outsourcing

in: blog / By: admin
customer care outsourcing

Providing good quality customer care is no longer just an after though for organizations. With growing competition, companies are pulling out all stops to keep their customers happy and retained. Customer service plays a big role in keeping your customers happy and keeping them engaged with the organization. However, with the rising cost of operations … Continue reading “Learn the 5 Benefits of Customer Care Outsourcing”

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