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Find latest industry news, trends as well as tips & tricks that you may find interesting to read all in one place.

Chatbot Vs. Live Chat: Which is best for your business?

Chatbot vs. Live chat : Which is the most suitable for your business?

Artificial intelligence (AI) has played a significant role in transforming businesses from transactional to conversational interaction and engagement with customers. With the emergence of chatbots and live chats, various companies are finding innovative ways in building strong bonds with customers.  There has been a major comparison between chatbot vs. live chat as people are confused … Continue reading “Chatbot Vs. Live Chat: Which is best for your business?”

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15 Major Call Center Technology Trends For 2022

call center technology trends

Call center technologies are developing rapidly in this ever-growing digital era. Various call center technology trends such as Artificial intelligence, virtual agents, and cloud communications are all part of the future of call centers. Call center outsourcing companies are opting for upgraded technologies that come under the latest call center technology trends.  When the right … Continue reading “15 Major Call Center Technology Trends For 2022”

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8 Simple Strategies to Warm Up Your Cold Calling Services

cold calling

Human connection is one of the most important aspects of B2B sales and marketing. Rather than waiting for your potential clients to reach out to your business or to jump through different processes so they can schedule a call with you, it would be more convenient and proficient to just start the conversation by yourself.  … Continue reading “8 Simple Strategies to Warm Up Your Cold Calling Services”

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10 Major Content Moderation Trends You Should Never Ignore

Content Moderation Trends

With the ever-demanding usage and proliferation of various social networking sites, users are now freely allowed to publish any type of content they wish to post on those platforms. People sometimes post adult, hateful, violent, or spam content that does not abide by the community guidelines.  Here arises the need for content moderation to maintain … Continue reading “10 Major Content Moderation Trends You Should Never Ignore”

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An Ultimate Guide To Digital Customer Experience

An Ultimate Guide To Digital Customer Experience

We live in a digital world these days as we fulfill all our requirements with online shopping, make long-term friends or life partners via social media, and travel the globe by booking tickets from a laptop or a mobile phone. This is what makes people’s life richer and more convenient in various ways.  When more … Continue reading “An Ultimate Guide To Digital Customer Experience”

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An ultimate guide on call center automation

call center automation

Technology is growing rapidly year by year and huge progress could be seen in machine learning, AI, automation of work, and customer service. Due to this, a lot of regular tasks and activities are handled by automation software and not by call center representatives so that they could focus only on complicated and challenging issues.  … Continue reading “An ultimate guide on call center automation”

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A Thorough Analysis on Customer Success Vs Customer Experience

Customer Service

How is customer success different from customer experience? If you don’t have an answer to this question, then you are not alone. These two concepts are usually confused as there are some overlaps and some similarities which need to understand properly.  Customer success vs customer experience are both customer-centric roles and they perform distinct functions. … Continue reading “A Thorough Analysis on Customer Success Vs Customer Experience”

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10 Expert Tips For Cold Calling in 2022

Tips For Cold Calling

No two customers are similar, which makes the cold calling exciting and frightening at times. Even today cold calling is an effective marketing strategy to build a list of prospect contacts who might be interested in your products. There can be constant rejection in cold calling but if you practice it properly, you will be … Continue reading “10 Expert Tips For Cold Calling in 2022”

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