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Find latest industry news, trends as well as tips & tricks that you may find interesting to read all in one place.

Outsource Telemarketing Services to Keep Business Intact during Covid-19 Outbreak

As the Coronavirus pandemic is constantly pushing countries into lockdown, massive business transformations are taking place. However, it is normal for businesses to fluctuate between ups and downs. Mostly, B2B companies have financial contingency plans to deal with such economic downturns but how does a company stay afloat when the entire world has come to … Continue reading “Outsource Telemarketing Services to Keep Business Intact during Covid-19 Outbreak”

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Call Answering Services and How They Help Businesses

There are several services that businesses hire in order to help them improve their overall customer experience. Interactions with their customers have always been a crucial part of any business’s success and how well they manage it is directly related to their customer’s loyalty and retention with the brand. Call answering services is one of … Continue reading “Call Answering Services and How They Help Businesses”

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How to Manage a Remote Customer Support Team and their Challenges

manage-remote-customer-support-team

Remote work is slowly becoming the new normal these days. Many businesses have their teams working remotely from their homes, spread across different parts of the country or even the world. This trend exists across different sectors as well ranging from e-commerce to ITES. One of the sectors that remote work has been especially challenging … Continue reading “How to Manage a Remote Customer Support Team and their Challenges”

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Types of Lead Generation Services and Why You Need Them

lead generation services

Generating new leads for your business is what keeps your company growing. In a market that is always competitive, if you are not growing, then you will soon be extinct. That is why businesses are always on the lookout for new strategies that can help them increase the flow of relevant leads that will convert … Continue reading “Types of Lead Generation Services and Why You Need Them”

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How Remote Teams Can Enhance Productivity While Working From Home

Enhancing work from home productivity

With India and many countries around the world in lockdown due to coronavirus, many companies have their staff working remotely from their homes. Different departments are learning to collaborate with each other over the phone and other online messaging/video conferencing systems. There are many teams that are experiencing this the very first time. The same … Continue reading “How Remote Teams Can Enhance Productivity While Working From Home”

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Maintaining Customer Experience in the Time of COVID-19

Customer Experience during covid-19

Businesses across the world have come to a standstill due to the spread of the deadly Coronavirus. While some businesses that fall under essential service providers are still operating at limited staff capacity, others are managing with their staff working from home. The customer support industry is facing a lot of challenges in these times … Continue reading “Maintaining Customer Experience in the Time of COVID-19”

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Why should you Outsource to India for eCommerce Business Growth?

Outsource to India, Outsource Telemarketing Services

The e-commerce sector has made a drastic effect on the lifestyle of people. With everything just a click away, eCommerce stores have revolutionized the way people browse or shop products and services. The shopping experience for people has never been so easy. Furthermore, this industry is now leveraging technologies like Machine Learning, Augmented Reality and … Continue reading “Why should you Outsource to India for eCommerce Business Growth?”

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Octopus Tech Solutions Proud to Be Recognized as Top BPO Service in India!

BPO Outsourcing Services

  In our increasingly digitized world, it’s essential for companies to stay on top of ever-changing technologies to maintain a competitive edge. Since 2011, Octopus Tech has been helping companies stay agile in a dynamic world. We’re a leading call centre and web design outsourcing service in India committed to creating efficient solutions for our … Continue reading “Octopus Tech Solutions Proud to Be Recognized as Top BPO Service in India!”

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