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Find latest industry news, trends as well as tips & tricks that you may find interesting to read all in one place.

Customer Support Outsourcing for Seasonal Businesses

Customer support Outsourcing is one of the major challenges that seasonal businesses suffer each peak season. Whereas, in the off-season, companies can forge plans and optimize all the resources for the approaching high sales period. Thus, the easiest way to manage a quantum of customer queries is Customer Service Outsourcing to a reliable BPO. To … Continue reading “Customer Support Outsourcing for Seasonal Businesses”

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Latest Trends shaping CX redesign in 2021

Customer Support Outsourcing

In 2021, enterprises want to achieve the goals planned in the last year. Companies are now focusing more on customer support to enhance the customer experience. Thus, Customer support outsourcing is the key to attain a new record in sales and customer retention. Companies adopting new techniques may incur a hike in expenses but CX … Continue reading “Latest Trends shaping CX redesign in 2021”

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Data Process Outsourcing – How it Can Help Your Business?

Data Process Outsourcing

Data process outsourcing (DPO) is the process of offering non-equipment-based (non-asset- based) administrative staff with specialized tasks. Typically, the tasks are performed through computer-based processes. The providers usually outsource to a country such as India. However, many companies also outsource to countries like Mexico and the Philippines. Generally, Outsource to India for your customer support … Continue reading “Data Process Outsourcing – How it Can Help Your Business?”

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Why You Should Outsource Research Processes Outsourcing?

Research process outsourcing (RPO) is a strategic business decision that is gaining momentum around the world. It enables companies to exploit the full potential of outsourced resources while reducing operational cost. In India, there has been an upsurge in the number of firms offering offshore RPO services. The following paragraphs discuss why Indian service firms … Continue reading “Why You Should Outsource Research Processes Outsourcing?”

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How App Ratings Can Improve Mobile App Reviews

App ratings

In recent years, it has become a common practice for smartphone manufacturers and mobile application developers to submit their applications for approval to prominent review sites like Google Play, App Stores, and Yelp. The goal of these websites is to give consumers an accurate assessment of the functionality and features of the mobile applications available … Continue reading “How App Ratings Can Improve Mobile App Reviews”

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Octopus Tech Solutions Named Among Clutch’s Top Call Center Companies

Clutch's Top Outsourcing Company

Octopus Tech Solutions is a next-generation call center outsourcing company that has helped numerous organizations to reinvent their businesses for the digital age. We’ve grown to become one of the leading outsourcing companies in customer support. We provide a wide range of outsourcing solutions to help businesses across multiple industries improve their profitability and reduce … Continue reading “Octopus Tech Solutions Named Among Clutch’s Top Call Center Companies”

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An Essential Guide to Vertical and Horizontal Outsourcing

Vertical and Horizontal

In an age of globalization and technical know-how, Vertical and Horizontal outsourcing practices are becoming increasingly common in call center activities. These practices are a natural extension of business processes used in other parts of the world. Vertical and Horizontal Customer Support outsourcing can be defined as a set of marketing strategies that have a … Continue reading “An Essential Guide to Vertical and Horizontal Outsourcing”

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Enhance Your Business Operations with SMS and Email Customer Support Services

Enhance business with sms and email customer support

SMS and Email Customer Support Outsourcing has been the buzzword in the business circles for a long time now. It’s the best way to deal with your customer service needs efficiently. SMS and Email Customer Support is the backbone of an SMS infrastructure that allows users to send SMS from mobile devices. It makes it … Continue reading “Enhance Your Business Operations with SMS and Email Customer Support Services”

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