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Remote work is slowly becoming the new normal these days. Many businesses have their teams working remotely from their homes, spread across different parts of the country or even the world. This trend exists across different sectors as well ranging from e-commerce to ITES. One of the sectors that remote work has been especially challenging … Continue reading “How to Manage a Remote Customer Support Team and their Challenges”

With India and many countries around the world in lockdown due to coronavirus, many companies have their staff working remotely from their homes. Different departments are learning to collaborate with each other over the phone and other online messaging/video conferencing systems. There are many teams that are experiencing this the very first time. The same … Continue reading “How Remote Teams Can Enhance Productivity While Working From Home”

The e-commerce sector has made a drastic effect on the lifestyle of people. With everything just a click away, eCommerce stores have revolutionized the way people browse or shop products and services. The shopping experience for people has never been so easy. Furthermore, this industry is now leveraging technologies like Machine Learning, Augmented Reality and … Continue reading “Why should you Outsource to India for eCommerce Business Growth?”

Since the dawn of the internet era and especially social media, multiple platforms are available to shape customer’s opinions about brands in the form of user-generated content (UGC). Major Websites such as Facebook, Instagram, and YouTube are giving numerous advantages to users for either conveying how they feel about a certain brand by blogging or … Continue reading “Content Moderation Services: An Emerging Opportunity for Improving Brand’s Reputation”