Find latest industry news, trends as well as tips & tricks that you may find interesting to read all in one place.
Customers these days have high expectations and it impacts your customer experience management. Somewhere your business design is matter in this case. As if you are dealing in B2B your marketing methods are different and when you deal with a customer, the method you used is different. By using different methods and strategies, whatever customer … Continue reading “How Customer Experience Differently Affected B2B and B2C?”
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Ecommerce platforms essentially assist online businesses and shoppers in managing a myriad of functions such as inventory, creation of accounts, wish lists, maintenance of order histories and assessing margins. While the involvement of a solution provider such as Pay Pal may suffice a smaller ecommerce portal, growing businesses that keep innovation as their benchmark, and … Continue reading “Clash of the Ecommerce Titans : Magento Go Vs Shopify Vs Bigcommerce Vs Volusion Vs Shift4Shop”
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Your customers are the heartbeat of your company. If you are not attending your customers efficiently your business effect badly. But to handle your customers effectively, a reliable system of customer support is needed. On the plus note, the software makes it easy and make a balance between overworked employees and costly purchases. Here in … Continue reading “Which is the Best Customer Support System for your Company?”
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The internet has changed the nature of client-business relationships in so many ways, some of them for the better, others for the worse. The mass adoption of several digital platforms and services has brought companies and their clients closer together, but they have removed a certain personal element that direct communication provides. We are proud … Continue reading “Octopus Tech Solutions Now Featured on Clutch”
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We often make the mistake of merging the two terms Call Center Outsourcing and Business Process Outsourcing with each other. And we are doing it for so long that we never once thought these two terms might have different meanings. Well, let me tell you, they have. Both of them might appear one and the … Continue reading “Difference Between Call Center and BPO That Makes the Difference”
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Emails save your customers to getting frustrated from annoying phone calls when they are in a strict schedule of their day-to-day routine. No matter, today more and more organizations turning their back to telecalls but emails still have a strong hand in your customer support. So, there is a huge demand for email support representatives … Continue reading “Email Support – What are the Key Features to Do it Like a Pro?”
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Accounting services are not an exciting topic in the business world. In spite of being boring and non-core activity, handling finances and understanding cash flow is an integral part of an organization’s systematic functioning. If you are a small business owner you may look for the cost-effective solutions for payroll services. But why you need … Continue reading “What are the top Benefits of Outsourcing Financial Services?”
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Hiring good agents is not enough you need to empower them. If a customer is at the heart of sales then customer support is the front line. Your agents interact with customers and by far the most important factor in delivering your services efficiently. Empowerment of agents is the key to great customer experiences. If … Continue reading “Tips to Empower your Customer Support Team”
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