Find latest industry news, trends as well as tips & tricks that you may find interesting to read all in one place.
Not long ago, I posted an article on this blog about the various call center trends that emerged in 2017. As we are closing in on the arrival of the new year, it is time to take a good look at what the call center industry can expect to see in the coming year of … Continue reading “What to Expect in the Call Center Industry in 2018”
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The discussion on whether chatbots are the future of customer service has been around ever since this technology has been introduced in the business world. Though there are no doubts about the fact that chatbots are going to make a huge impact in the coming future when it comes to customer engagement. But does that … Continue reading “Live Chat Agents vs Chat Bots: The Future of Customer Service”
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Check out our infographic to learn about the difference between BPO, KPO, and LPO. Also, learn about the statistics of these sectors.
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Today’s customers are extremely active online, especially on social media platforms. They expect a prompt response from brands regarding their various queries. Businesses upon recognizing this changing trend are changing their customer engagement strategy to ensure social media becomes a big part of it. There are special teams that are set up by companies that … Continue reading “Embodying Social Media in Call Center Services”
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The Indian outsourcing sector has gone through many changes in the last two decades. There was a time when most of the call centers in India in their early phase only used to act as customer support outsourcing centers. The earliest clients of this sector were mobile network operators. One of the first technical processes … Continue reading “The Evolving Scope of an Indian Outsourcing Company”
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The BPO sector has seen many changes over the past decade. There are several call center services that have been added to an ever-growing list of offerings that contact centers are now offering businesses across the globe. There was a time when a call center was only synonymous with answering calls of troubled customers. While … Continue reading “Common Inbound Call Center Services Businesses Today Need”
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Western countries have been outsourcing BPO services to India for the last two decades. India has been the preferred destinations for all western nations to outsource various services like customer support, technical support, lead generation and many other BPO processes. This is not just limited to voice support but also non-voice processes like chat support, email … Continue reading “Why Outsourcing BPO Services To India Is Still A Good Choice”
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