Blog

BLOG

Find latest industry news, trends as well as tips & tricks that you may find interesting to read all in one place.

Customer Support Through Whatsapp – How It Works?

Customer Support Through Whatsapp

Customer support through Whats App is just one of the great customer support services offered by IBM. One can avail reliable and quality solutions to a wide range of problems through this customer support portal, which is the most accessible way to get quick responses. For instance, if one needs to exchange queries and solve … Continue reading “Customer Support Through Whatsapp – How It Works?”

Read More

How To Create An Effective Customer Journey Map

Importance of Tracking Customer Journey

Understanding the minds of your customers can be challenging. With the changing technology and preferences of customers, their wants and needs are also changing.  According to Baymard Institute, approximately 70% of online shoppers abandoned the cart of various online companies in the year 2021.  Likely, you might not have a clear knowledge of your customer’s … Continue reading “How To Create An Effective Customer Journey Map”

Read More
 

Remote Working Trends of 2021 in the BPO Industry

The past year has brought about so many changes for every industry. While some have suffered, others have learned to pivot and adapt to survive and even thrive during this pandemic. The BPO industry is one such industry that was able to leave behind archaic thoughts about remote working and accept it completely to function … Continue reading “Remote Working Trends of 2021 in the BPO Industry”

Read More

BPO Services Helping Edutech Companies Increase Their Customer Base

The EduTech sector has come out of the boundaries of traditional educational services and adopts modern technology to enhance the educational experience. BPO Services play a crucial role in the process when a student wants guidance and certain information, call center’s experienced agents help them to solve the queries over calls, emails, and texts. Outsourcing … Continue reading “BPO Services Helping Edutech Companies Increase Their Customer Base”

Read More
 

Why Businesses Struggle with Lead Generation?

Why Businesses Struggle With Lead Generation

Everyone must have heard about lead generation, there’s nothing new in that, right? But for those who have never heard about the term “lead” or “lead generation” then you are at the right place. As we know how important for any business to generate leads, generate profits, or get customers for their brand.  What is … Continue reading “Why Businesses Struggle with Lead Generation?”

Read More

Octopus Tech Solutions Named a Top B2B Company in the World

Top B2B Company in the World

Every year, Clutch announces their Leader Award winners. These companies represent the highest-ranking service providers on the site according to geographic location and service line. We are excited to announce that Octopus Tech Solutions is a global B2B leader on Clutch’s directory. We have been specifically recognized for our BPO services, coming in at #4 … Continue reading “Octopus Tech Solutions Named a Top B2B Company in the World”

Read More
 

Customer Support Services for E-gaming and E-sports Industry

The gaming industry has been escalating since it filed into the mainstream in the 1980s. Appealing updates in online streaming, as well as Virtual Reality, seem to lead the way. Yet, without a smooth user experience, the game’s popularity can suffer a setback. So, with a growing demand for e-games, it is becoming important to … Continue reading “Customer Support Services for E-gaming and E-sports Industry”

Read More

BPO Services for Order Management and Delivery Processes

Order management plays a vital role in every business for its delivery processes. It’s important not only for getting new customers but also for the swift processing of the existing customer’s orders. Thus, sales in every online business require good delivery processing services. Most of the businesses are hiring Customer Service Outsourcing companies providing BPO … Continue reading “BPO Services for Order Management and Delivery Processes”

Read More