Our BPO Services Include

Call Center Services

With our call center outsourcing services, we respond to your users in real-time via phone calls, live chat, and social media channels. With us, reduce your call-handling time, lower downtime, increase your resolution rate, better your agent productivity, increase customer satisfaction, and obtain proper reporting. Our call center outsourcing services include inbound call center services, outbound call center services, telemarketing services, and technical support services.

Chat Support Services

With our strategic and cost-effective live chat support services, we provide 24/7 live chat support to our clients. Our expert professionals first understand your requirements and then come up with convincing answers or resolve customer queries to persuade them to convert. With our live chat support services, you get real-time assistance, convert visitors to customers, reduce cart abandonment rate and gather detailed information about your visitors.

Email Support Services

We provide email support services for technical and non-technical products. Octopus Tech’s email support services will take your customer satisfaction to the next level. By using robust technologies, our email support professionals will work as an extension of your team and will cut down response times from a few hours to a few minutes. Our services will help to grow your customer base and build brand loyalty.

Data Entry Services

We are a team of data entry professionals providing 100% error-free data entry outsourcing services in various formats. With our one-stop data entry services, businesses are assured of their operational efficiencies. We have a team of well-trained data-entry experts who get projects delivered on time along with 100% confidentiality and security of your data. Some of our data entry services include E-Book data entry service, online data entry service, offline data entry service, catalog data entry services, and data entry for eCommerce sites.

Exceptional Customer Service
Outsourcing Support

We are a perfect business partner for any company as we deliver cost-effective and scalable outsourcing customer service solutions by understanding the value of a good customer relationship.

service1

Customer Support

With the certified and experienced team of Octopus Tech, get round-the-clock support that effectively boosts your sales so that you stay rest assured of outsourcing customer services and focus on growing your business. Our customer support team provides support across multiple channels, enhances productivity, saves time and money, and boosts your customer satisfaction.

service1

Debt Collection

Do you find it challenging to take out time to follow up on payments? We streamline your debt collection processes which will help you deal with customers who are on the verge of getting into bad debt. With our debt collection services, you can enhance your cash flow and increase the profitability index.

service1

Product Support

Experts of our customer service outsourcing company offer a broad range of product support services focused on delivering excellent customer satisfaction. We fulfill the specific needs of businesses with our customized product support services and system-level reports.

service1

Order Processing

Octopus Tech offers a complete range of order processing which includes management of order taking, upselling and cross-selling, and inbound sales. Our operators provide customized responses to your customers most efficiently.

service1

Technical Support

We help you to build long-lasting customer relationships with our post-purchase technical support. Our technical experts handle problems that range from tier one i.e. solving simple queries to providing multiple tier support applications. Through our feedback cycles obtain from our clients, we regularly monitor the performance of our tech support professionals.

service1

Toll-free Service

We offer toll-free services at a highly affordable rate which will allow your business to make tons of calls at minimum charges. This way you can leverage the cost benefits and connect with your customers without any hesitation, eventually boosting your business with maximum results.

service1

Claim Processing

We are a pioneer company offering claim processing BPO services, including everything from filing requests to the final settlement of the claim. Our claim processing services are for insurance, healthcare, and financial services which are reliable and trustworthy.

service1

Customer Survey

We look at your business needs and then analyze all the aspects carefully to come up with a unique customer survey that will analyze your customer satisfaction. Get in-depth feedback from your customers through our quarterly, semi-final, and final feedback report.

Why Choose Us?

Outsourcing Customer Services
For Long-term Growth

At Octopus Tech, we deeply analyze your business and then fulfill all your requirements. Whether you are looking for cost-effective solutions, technical improvement, or improvement in the quality of services, we are experts in all areas by becoming the best BPO service provider and customer service outsourcing provider. With our flexible business solutions and unique offerings, you can easily expand your business operations in the long run.

Request For A Quote
Feedback

What Our Clients Want To Say

They are a team of reliable customer service partners who have always responded to all my queries within an hour. Their experts deeply understood my products which ensured me high-level satisfaction. Dedicated members of their team communicate effectively and deliver reports from time to time.
~ Nancy. R
Octopus Tech is a superb team of professionals who execute tasks assigned to them on time. My customers are highly satisfied with my products as they have always resolved their issues appropriately. We expect this relationship to grow more every year and I would highly recommend them to all who need customer support outsourcing services.
~ Rajan Singh
We recently hired services from Octopus Tech for cold-calling services to our prospect leads for promoting products. I would say that they carried out the entire process in a professional manner and provided me with reports daily. Additionally, they also gave me recordings of calls that they made. I am highly satisfied with their call center services.
~ Samyu Reddy
Octopus Tech has been an excellent partner in delivering customer support services. Their experts gave us the proper guidance and support which helped us reduce the cost of operations without compromising on the quality of service.
~ Amit Joshi
We have been working with them for the last 5 years and I would like to mention that they provide me with outstanding live chat support services. They helped me in reducing my cart abandonment rate and provide a higher level of customer satisfaction by responding to all the queries on time.
~ Harsh Saran
Contact Us

We’d love to hear from you

Talk with an advisor to create seamless maintenance & support program
that blends proven strategy with tactical instruction and guaranteed results.

  • All in one CONTACT US