Call center

With India and many countries around the world in lockdown due to coronavirus, many companies have their staff working remotely from their homes. Different departments are learning to collaborate with each other over the phone and other online messaging/video conferencing systems. There are many teams that are experiencing this the very first time. The same … Continue reading “How Remote Teams Can Enhance Productivity While Working From Home”

Customers are the most focused trait for any small business. But it may be difficult for a tiny business to answering the phone calls while handling day to day office operations. On the same note, answering calls is important as with poor customer services there are more chances to lose business. So, what to do … Continue reading “How Call Center Services are Helpful for Small Businesses?”

The education industry is at crossroads, I mean the administrative costs are soaring up, the revenues are declining, and the popularity of online courses isn’t helping the growth prospect of the education institutions either. All these factors leave this industry with little choice but to explore new avenues of growth. The Solution: Desperate for a … Continue reading “14 Ways Call Centers are Rocking Today’s Education Industry”

With the increased adoption of tech channels in our routine life, the innovating customer touchpoints also experience the digital transformations that change the consistency of human sales and service channels. But with new technologies, challenges come too. The steep learning of using new innovations in customer services and support is needed to keep yourself up-to-date … Continue reading “Latest Innovation Swings in Customer Service”