Call center services

Call center services

Find latest industry news, trends as well as tips & tricks that you may find interesting to read all in one place.

Call Center Outsourcing: Pros, Cons, and Best Practices

Call Center Outsourcing

Have you ever dialed a customer support number and found that the person at the other end lives halfway across the globe? This is where call center outsourcing plays a major role.  Do you know that call center outsourcing services are one of the top choices of developing countries like Europe and America?  These countries … Continue reading “Call Center Outsourcing: Pros, Cons, and Best Practices”

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Outsourcing Call Center vs. In-House Call Center: What to pick?

Outsourcing Call Center Vs. In-House Call Center

In this competitive era of business, giving customers exceptional experience and service is vital for the success of any company. In both outsourcing call centers vs. in-house call centers, a major point is to have a properly functioning contact center. A call center is a working zone where operators are used for transmitting and receiving … Continue reading “Outsourcing Call Center vs. In-House Call Center: What to pick?”

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BPO Services Helping Edutech Companies Increase Their Customer Base

The EduTech sector has come out of the boundaries of traditional educational services and adopts modern technology to enhance the educational experience. BPO Services play a crucial role in the process when a student wants guidance and certain information, call center’s experienced agents help them to solve the queries over calls, emails, and texts. Outsourcing … Continue reading “BPO Services Helping Edutech Companies Increase Their Customer Base”

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How to Manage a Remote Customer Support Team and their Challenges

manage-remote-customer-support-team

Remote work is slowly becoming the new normal these days. Many businesses have their teams working remotely from their homes, spread across different parts of the country or even the world. This trend exists across different sectors as well ranging from e-commerce to ITES. One of the sectors that remote work has been especially challenging … Continue reading “How to Manage a Remote Customer Support Team and their Challenges”

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The Changing Dynamics of Customer Support Outsourcing in 2020

The Changing Dynamics of Customer Support Outsourcing in 2020

As the teen years have ended with great successions of technological advancements, 2020 has brought innovative hopes for customer support outsourcing. With every business sector changing drastically and digitally, the catalysts of business processes are rapidly making their way towards the reinvention of their strategies. Forrester predicts that brands will spend $8 billion more on … Continue reading “The Changing Dynamics of Customer Support Outsourcing in 2020”

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Why Your Business Needs Multilingual Call Center Services

Multilingual Blog Banner

There are close to over 6500 languages spoken in the world we live in. The cultural diversity between each nation that speaks these languages as well as nations like India that have several languages within the same country is something to be appreciated. In the business world, while we may not need to know every … Continue reading “Why Your Business Needs Multilingual Call Center Services”

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Octopus Tech Solutions Receives Clutch Global Leader Award!

Clutch Award Blog Banner

Here at Octopus Tech Solutions, we know it’s tricky business attempting to juggle growth for your small business while also ensuring your customers receive top-notch customer service. That’s why we’re here to help! We help reduce your internal burden, by supplying outsource services for telemarketing, lead generations, inbound/outbound call centers, and much more! In light … Continue reading “Octopus Tech Solutions Receives Clutch Global Leader Award!”

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5 Benefits of Blended Call Center You Should be Aware of

Blended Call Center

Utilizing the time of agents is currently one of the most challenging aspects of the call center industry. Often, call center supervisors can be seen distributing and redistributing resources repeatedly to different departments and operations. As a result, precious time is wasted doing these arduous tasks thereby, affecting the overall productivity of the related call … Continue reading “5 Benefits of Blended Call Center You Should be Aware of”

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