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Have you ever dialed a customer support number and found that the person at the other end lives halfway across the globe? This is where call center outsourcing plays a major role. Do you know that call center outsourcing services are one of the top choices of developing countries like Europe and America? These countries … Continue reading “Call Center Outsourcing: Pros, Cons, and Best Practices”
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In this competitive era of business, giving customers exceptional experience and service is vital for the success of any company. In both outsourcing call centers vs. in-house call centers, a major point is to have a properly functioning contact center. A call center is a working zone where operators are used for transmitting and receiving … Continue reading “Outsourcing Call Center vs. In-House Call Center: What to pick?”
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Have you ever heard about Customer Support Outsourcing? At first, the concept sounds the opposite of what superb customer service in reality is. But, after taking a glance at your business, you’ll find that Customer Support Outsourcing is just what you need to do to offer the top-notch level of support. Call Center Outsourcing is a … Continue reading “Common Misinterpretations About Call Center Outsourcing”
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It’s a fact that for B2B software industries securing a new client can be a difficult as well as a hectic task. Closing a deal needs marketing involvement, service demos, multiple calls through Customer Support Outsourcing, and approvals from multiple stakeholders in the companies that Outsource to India to go on and sign the contract. … Continue reading “Top Secrets Empowering Your B2B Customer Onboarding Process”
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Octopus Tech Solutions is a next-generation call center outsourcing company that has helped numerous organizations to reinvent their businesses for the digital age. We’ve grown to become one of the leading outsourcing companies in customer support. We provide a wide range of outsourcing solutions to help businesses across multiple industries improve their profitability and reduce … Continue reading “Octopus Tech Solutions Named Among Clutch’s Top Call Center Companies”
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Customer support through Whats App is just one of the great customer support services offered by IBM. One can avail reliable and quality solutions to a wide range of problems through this customer support portal, which is the most accessible way to get quick responses. For instance, if one needs to exchange queries and solve … Continue reading “Customer Support Through Whatsapp – How It Works?”
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Understanding the minds of your customers can be challenging. With the changing technology and preferences of customers, their wants and needs are also changing. According to Baymard Institute, approximately 70% of online shoppers abandoned the cart of various online companies in the year 2021. Likely, you might not have a clear knowledge of your customer’s … Continue reading “How To Create An Effective Customer Journey Map”
Read MoreThe demand for eCommerce websites is growing rapidly. Delivering a wonderful online shopping experience to the customers purely depends on the cart checkout process. If the website has a user-friendly checkout process, there is a high chance that a customer will buy the product. On the other hand, a complex checkout process may lead to … Continue reading “Cart Purchasing Support Processes Leads to High Conversion Rates”
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