BPO Services

Data process outsourcing (DPO) is the process of offering non-equipment-based (non-asset- based) administrative staff with specialized tasks. Typically, the tasks are performed through computer-based processes. The providers usually outsource to a country such as India. However, many companies also outsource to countries like Mexico and the Philippines. Generally, Outsource to India for your customer support … Continue reading “Data Process Outsourcing – How it Can Help Your Business?”

Every year, Clutch announces their Leader Award winners. These companies represent the highest-ranking service providers on the site according to geographic location and service line. We are excited to announce that Octopus Tech Solutions is a global B2B leader on Clutch’s directory. We have been specifically recognized for our BPO services, coming in at #4 … Continue reading “Octopus Tech Solutions Named a Top B2B Company in the World”

As the teen years have ended with great successions of technological advancements, 2020 has brought innovative hopes for customer support outsourcing. With every business sector changing drastically and digitally, the catalysts of business processes are rapidly making their way towards the reinvention of their strategies. Forrester predicts that brands will spend $8 billion more on … Continue reading “The Changing Dynamics of Customer Support Outsourcing in 2020”

If your primary wish involves getting your restaurant recognized as one that is known for valuing its guests among its competitors then it is extremely important that you start addressing your customers complaints, feedbacks, and doubts in a proactive manner. However, achieving something like this is not at all easy, not since the booming current … Continue reading “How Call Centers are shaping the Future of Restaurant Industry”