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Facebook already has taken over the consumer market by becoming the most dominant social media platform in the world. But, apparently, they are not satisfied with just that. Facebook is now looking to dominate the business or the enterprise world as well. Why do I say this? Because Facebook has recently launched their Facebook customer … Continue reading “Will Facebook Customer Chat be a Game Changer?”
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Today’s customers are extremely active online, especially on social media platforms. They expect a prompt response from brands regarding their various queries. Businesses upon recognizing this changing trend are changing their customer engagement strategy to ensure social media becomes a big part of it. There are special teams that are set up by companies that … Continue reading “Embodying Social Media in Call Center Services”
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Western countries have been outsourcing BPO services to India for the last two decades. India has been the preferred destinations for all western nations to outsource various services like customer support, technical support, lead generation and many other BPO processes. This is not just limited to voice support but also non-voice processes like chat support, email … Continue reading “Why Outsourcing BPO Services To India Is Still A Good Choice”
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