India has been a preferred location for the companies of western countries for over two decades. Indian BPO companies have partnered with some of the biggest corporations in world to help them increase their output while controlling their overall cost of operations. India’s tech savvy workforce has made many IT/ITES companies outsource numerous processes to India.

Octopus Tech is one of the top emerging Indian outsourcing Companies that can be your perfect outsourcing partner if your business is looking to outsource to India.

Why outsource our services to India you ask?
Here are just some of the reasons -

Extremely Cost Effective

As there is a huge difference in the currency value between India and western nations like the U.S or U.K, Indian workforce can work for a fraction of the cost of their American counterparts. This gives a huge benefit to foreign companies looking to outsource.

English Speaking Workforce

In India, a majority of the educated workforce can speak English quite well. This makes it easy for them to interact with western customers over the call. As there is no language barrier, Indian companies can easily handle processes of English speaking nations.

Flexibility

It is a time-tested fact that Indian companies can provide 24/7 support and can work easily according to the schedule and timing of the clients or customers of the western part of the world.

Tech Savvy Employees

The Indian BPO companies have well trained technical staff and have a good reputation worldwide for providing quality technical support to customers of some of the biggest tech companies in the west.

Less Expenditure On Infrastructure

When companies have to carry out a process in-house, they have to bear the expenses of hiring and training of employees. They also have to spend money on infrastructure for these employees. Outsourcing to India takes care of all these issues and reduces the cost of operations. This also lets businesses focus on their core objectives.

Proven Track Record

As stated before, India has been the choice for outsourcing for the last two decades. The reason for this continued faith in Indian BPO companies is that they provide constant quality service and a track record for saving costs and increasing profits for their various prestigious clients.

Now that you know why you should outsource to India, let's talk about why you should outsource to Octopus Tech?

Cost Effective

Octopus Offers cost effective outsourcing services that include customer care outsourcing, call center outsourcing, technical support outsourcing, customer acquisition, customer retention, customer engagement and more. In other words, Octopus Tech takes care of your entire customer life cycle management.

Multi Channel Support

Octopus Tech offers multi channel support services that help your company provide customer care on each and every channel your customer may think about contacting you on. This includes channels like voice, chat, email and social media. When your customers find you present on each of these channels, that makes your company seem more approachable to them. Handling such complex customer services processes in-house in your own country will be extremely expensive.

High Quality Service

Outsourcing these processes to Octopus Tech will give you high-quality service and excellent results for just a fraction of the cost of an in-house team.

Our Outsourcing Services

Call Center Services

Our call center services give you the best quality of processes, cost effective solutions, reduced handling time as well as a quick resolution to customer queries.

Check out some of the
services that are covered
under our Call center vertical

Inbound Call Center Services

Providing proper inbound call center services to your customers is a critical part of any customer service department. If you do not want to bear the expenses of keeping an in-house team and want to provide expert inbound call center services to your customers, Octopus Tech is right outsourcing partner for you.

Some of our Inbound call center services that we provide include -

  • Customer Support
  • Inbound Sales
  • Help Desk Outsourcing

Outbound Call Center Services

Outbound Call Center Services are important as they allow your business to reach either its customers or its prospective customers that it is looking to convert. In order to reduce the cost of operations and to focus on their core competencies, businesses choose to outsource these services to outsourcing companies that have relevant experience and good track record for providing outbound services.

Our outbound support offers you the following services -

  • Lead Generation
  • Customer Retention
  • Customer Survey
  • Appointment Scheduling

Telemarketing Services

The most dynamic way to market and sell your products is by reaching out prospect customers and informing them of the features and benefits of your company’s products and services are through telemarketing.

We offer the following under our Telemarketing Services –

  • Outbound Telemarketing
  • Inbound Telemarketing
  • B2B Telemarketing
  • B2C Telemarketing

Technical Support Services

Technical support services can act as an IT help desk to for customers to resolve their core technical issues regarding various products and services. With an increasing base of technology users worldwide, this service is a key towards keeping your customers satisfied and retained.

Our Technical Support Services offers –

  • Tech Support for Computer & Peripherals
  • Technical Support for Operating Systems
  • Technical Support For Email
  • Technical Support For Portable Devices

Chat Support Outsourcing

Today’s customers want support on multiple channels. They are not just satisfied with only having a helpline number to call. They require 24/7 chat support so that they can get any query answered or any issue resolved while they browse through your website.

Check out some of the services that are covered under our Call center vertical -

  • Real-time Assistance
  • Converting Visitors To Customers
  • Gathering Visitor Information
  • Reduce Cart Abandonment
Want to know how we can customize our outsourcing solutions
to help your business reduce costs and improve profitability?

Contact us today to start your journey with Octopus Tech.