How to Improve Customer Satisfaction in Your Call Center

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Find latest industry news, trends as well as tips & tricks that you may find interesting to read all in one place.

How to Improve Customer Satisfaction in Your Call Center

customer-satisfaction

Recently call centers have evolved rapidly in many sectors such as banking, retail, Government, tourism etc. from being a simple add-on, customer-facing service to an important differentiator. In today’s race for competition and internationalization, customer satisfaction can have a serious impact on a company’s bottom line where, though one can easily calculate the direct loss … Continue reading “How to Improve Customer Satisfaction in Your Call Center”

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6 Reasons Why In-App Chat is the Untapped Potential for Your Business

in-app-support

One doesn’t require to be a marketing expert himself to understand the crucial role the customer support plays in any business and as we all know, action speaks louder than words, your customers are the ones who will spread the word about your business and help you grow your customer base once you start providing … Continue reading “6 Reasons Why In-App Chat is the Untapped Potential for Your Business”

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Full-Time Employee vs Virtual Assistant: Which is Better for You?

Virtual Assistant India

Virtual Assistants fulfill many roles today that range from providing the right amount of support to engaging the right amount of expertise to help you prosper. There often comes a time when a business owner has to make a decision regarding hiring someone to help manage the tasks involved in operating the business. But hiring … Continue reading “Full-Time Employee vs Virtual Assistant: Which is Better for You?”

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Nurture Your Leads Better using Call Center Services

Lead Generation & Nurturing

A thousand new leads mean nothing to your business if you don’t know the art of conversions. While new leads serve nothing less than the lifeblood of every sales team, only less than half of all the leads get converted into sales. As a result, these companies miss most of the big opportunities to make … Continue reading “Nurture Your Leads Better using Call Center Services”

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Understanding Different Inbound and Outbound Call Center Services

inbound-and-outbound

A call center which is basically a centralized office used for handling large requests via telephone plays a very important role in determining customer loyalty and the overall long-term profitability of any business, though for some unknown reasons, it’s effectiveness is still undermined by many. What they fail to understand is that their very reputation … Continue reading “Understanding Different Inbound and Outbound Call Center Services”

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Cloud Contact Centers ~ Revolutionizing Customer Experience

cloud-call-center-banner

Cloud Contact centers have been gaining popularity recently. The reason being simple enough, as the times are changing so is the need to change the way we are used to looking at call centers till now. Don’t get me wrong, I am not against the traditional call centers or anything, all I am saying is … Continue reading “Cloud Contact Centers ~ Revolutionizing Customer Experience”

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Learn What are 2018’s Top Customer Experience Trends

customer experience trends

CX or customer experience is the major deciding factor determining the future of any organization. Providing a quality customer service is vital to the growth of the company. One cannot hope to succeed without involving a loyal customer fan base. Most businesses understand this and have started to build their CX strategies focussing entirely on … Continue reading “Learn What are 2018’s Top Customer Experience Trends”

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How Smartphones Have Changed Call Center Services

Smartphone-call-center

Here goes an interesting fact about smartphones, out of the total population of the world which is roughly 7 billion, 3.7 billion own mobile phones. The fact seems much more intriguing when you realise that only 3.4 billion own toothbrushes. Smartphone, which is basically a handheld personal computer that comes with a mobile operating system, … Continue reading “How Smartphones Have Changed Call Center Services”

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