Call Center Services in India


Call Center Services in India

By outsourcing call center services to India with Octopus Tech, you get the best quality of processes, reduced handling time as well as a quick resolution to customer queries. We are an emerging name among call centers in India.
Check out some of the services that are covered under our Call center vertical:

1. Inbound Services

Inbound services range from answering customer queries about the
product or services to proving them the resolution to the various
challenges they face with the services.

Some offerings of our Inbound support are –

  • Cross-selling & upselling
  • Resolution to customer issues
  • Maintaining brand image
  • Nurturing inbound leads

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2. Outbound Services

Our outbound services involve calling existing or prospective customers of a business. These calls are usually for the purpose of generating sales, selling subscriptions or customer retention.

Some offerings of our Outbound support are –

  • Lead generation
  • Customer retention
  • Sales services
  • Appointment scheduling

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3. Telemarketing services

This is a dynamic way to market and sell your products by contacting
prospect customers and informing them of the features and benefits of your company’s products and services.

Some offerings of our Telemarketing services are –

  • Outbound telemarketing
  • Customer retention
  • B2B telemarketing
  • B2C telemarketing

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4. Technical Support Service

Technical support services can act as an IT helpdesk to for customers to resolve their core technical issues regarding various products and services. With an increasing base of technology users worldwide, this service is a key towards keeping your customers satisfied and retained.

Some offerings of our Technical Support service are –

  • Technical support for hardware products
  • Technical support for Operating Systems
  • Technical support for Email
  • Technical support for Portable Devices

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Want to outsource your call center services to India? Contact Octopus Tech today.

Would you like us to send you a quote?