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Find latest industry news, trends as well as tips & tricks that you may find interesting to read all in one place.

Choosing the Right Call Center Services Provider for Your Business

Call center services in India

Call center services are essential for companies in almost every industry. The scope of call center services has grown as well with so many different inbound as well as outbound call center services being offered by outsourcing companies these days. The competition in the BPO sector has been fierce as well over the last decade … Continue reading “Choosing the Right Call Center Services Provider for Your Business”

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Self Service Demands of Today’s Customers

Self Service

The expectations of today’s customers are changing rapidly. One of the biggest changes is the demand for more self-service options that will reduce the time customers have to spend on calls and chats with customer service agents. Brands are also realizing this need and are changing their customer service strategies. They have started to offer … Continue reading “Self Service Demands of Today’s Customers”

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Why Customer Satisfaction Surveys Should be a Must for Every Company

Customer Satisfaction Surveys

A customer satisfaction survey or a CSAT survey is a method of companies proactively getting in touch with its customers and trying to understand how loyal they are. It is an outbound calling process where your agents call a sample database of customers and ask them a few questions that would tell them how satisfied … Continue reading “Why Customer Satisfaction Surveys Should be a Must for Every Company”

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5 Common Customer Service Mistakes You Should Avoid

Customer Services Mistakes

Every business wants to offer impeccable customer service in order to keep their customers happy and loyal to them. There are several customer service tactics and strategies that companies are using these days however not every strategy is a hit. Then there are those oblivious companies that still do not have a customer service strategy … Continue reading “5 Common Customer Service Mistakes You Should Avoid”

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Top 5 Ways Your Business Can Reduce Customer Churn

Reduce Customer Churn

Retaining customers is one of the top priorities for companies these days. The rising competition has made them aware of the fact that if they do not live up to the expectations of their customers and do not provide them with good services, customers have many other options to choose from. In order to retain … Continue reading “Top 5 Ways Your Business Can Reduce Customer Churn”

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5 Telemarketing best practices for Up-selling & Cross-selling

Telemarketing services in India

Up-selling and cross-selling are a key part of sales in any company. It is the perfect way a company capitalizes on its existing base of customers. It is easier to up-sell to existing customer than acquiring new ones altogether. Since you already have an established relationship with your customers, they are likely to buy that … Continue reading “5 Telemarketing best practices for Up-selling & Cross-selling”

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How Omnichannel Customer Experience is Changing E-Commerce

Omnichannel customer experience

Omnichannel is a buzz word that you can read about whenever you read an online article about customer experience and the customer’s journey. If you still do not know what this word exactly means or how it can help shape the present and future of customer service, there is no need to worry as that … Continue reading “How Omnichannel Customer Experience is Changing E-Commerce”

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The Benefits of hiring a Virtual Assistant for your Private Clinic

Virtual Assistant for Doctors

Doctors have a pretty hectic work schedule. Their core job keeps them so busy that they find it difficult to handle all the various administrative tasks of their clinic on their own. If you have a small private practice that is just getting off the ground, you may not be able to afford an assistant … Continue reading “The Benefits of hiring a Virtual Assistant for your Private Clinic”

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