Find latest industry news, trends as well as tips & tricks that you may find interesting to read all in one place.

Tips for Enhancing Customer Experience Via Live-Chat


Providing customer support is vital to any organization as it strengthens the company-consumer relationship, special emphasis should be laid on the quality of this service provided be it inbound or outbound call center services, email support, or chat support services. Out of these services, live chat is gaining popularity recently with 42% of consumers preferring … Continue reading “Tips for Enhancing Customer Experience Via Live-Chat”

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Reshaping Call Centers with the Help of Artificial Intelligence


Today, Call center services mostly rely on telephones to conduct 2-way communications. This has worked well till now but with the changing times, it’s getting hard for customer care representatives to meet up with the ever-growing expectations of customers. The reasons being: I. Customers don’t want to provide their personal details every time they talk … Continue reading “Reshaping Call Centers with the Help of Artificial Intelligence”

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BPO Outsourcing Benefits for the Insurance Sector


Insurance basically offers a protection from uncertain financial loss. This sector, to be honest, is not having its golden days recently. The shifting governmental policies and the cut-throat competition are considered to be the main reason behind it. On the other hand, BPO or Business Process Outsourcing which basically refers to transferring a part of … Continue reading “BPO Outsourcing Benefits for the Insurance Sector”

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Why You Need Empathy in Your Customer Service Team

empathy in customer service

Empathy should not be confused with sympathy which is the recognition of other person’s problem, even showing concern but remain entirely unaffected from within. Empathy is connecting with others on an emotional level. Wikipedia defines Empathy as the capacity to feel or understand what the other person is experiencing from within another person’s frame of … Continue reading “Why You Need Empathy in Your Customer Service Team”

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Why Digital Transformation is Crucial for Contact Center’s Survival

Digital Transformation in Call Centers

If you are from the contact center industry, then you must have noticed many modernizations in this sector in the past few years. The industry is moving ahead with customer’s and client’s expectations to provide them a truly advanced service and solution that helps streamline their business processes. With the rising number of contact centers … Continue reading “Why Digital Transformation is Crucial for Contact Center’s Survival”

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How Call Center Services Can Help in Customer Lifecycle Management

Customer Lifecycle Management

Every business function revolves around its customers. Everything from the very first contact with them to keeping them engaged with the brand needs to be carefully managed to provide them the best experience needed. There is an entire funnel that of customers and the different stages at which a company has to engage with them … Continue reading “How Call Center Services Can Help in Customer Lifecycle Management”

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Providing Better Patient Care through Healthcare BPO Outsourcing


The healthcare sector is one of the most prominent sectors of the business world. The services provided by this sector are crucial and essential to any nation. From diagnosing diseases to curing them, these are some of the major functions of the companies in this sector. As you would expect, the chief concern in this … Continue reading “Providing Better Patient Care through Healthcare BPO Outsourcing”

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The Importance of Managing Customer Experience


Making your customers happy is the chief concern for any business. I make it sound like a simple task but there are only a handful of companies that have truly been able to master the art of customer satisfaction. These are the companies that have grown exponentially and have been able to retain a very … Continue reading “The Importance of Managing Customer Experience”

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