Find latest industry news, trends as well as tips & tricks that you may find interesting to read all in one place.

Why Voice is Still an Important Customer Service Channel

Voice channel

I have stressed the benefits of multi-channel customer service several times in my previous blog posts. The growing number of channels that customers can use to interact with a brand has made companies switch their focus from the voice channel to others like website chat, social media, and email. Does this mean that voice is … Continue reading “Why Voice is Still an Important Customer Service Channel”

Read More

How You Can Save on Customer Support Costs

customer support costs

Providing above par customer support has been recognized as a crucial aspect of running any successful business. When you provide your customers with good customer support, you have a greater chance of retaining them. In a competitive business environment like today’s, good customer support gives your organization a much-needed edge. Since acquiring new customers is … Continue reading “How You Can Save on Customer Support Costs”

Read More

Things to Consider Before Outsourcing Back Office Processes

Backoffice outsourcing

In business, there two types of roles that the staff has to carry out.  These are customer facing roles and back office roles. Back office tasks include wide range administrative tasks like order processing, accounts, and billing, data processing, data scrubbing, logistics etc. These back-office tasks are incredibly important to the effective functioning of the … Continue reading “Things to Consider Before Outsourcing Back Office Processes”

Read More

Customer Acquisition through Proactive Live Chat Support

live chat support

We have previously shared a blog post with you all that stated the benefits of live chat support for e-commerce business. However, it is not just the e-commerce sector that relies on live chat support. In fact, there is hardly any business that can do without it these days. Chat support is no longer only … Continue reading “Customer Acquisition through Proactive Live Chat Support”

Read More

Embodying Social Media in Call Center Services

call center services

Today’s customers are extremely active online, especially on social media platforms. They expect a prompt response from brands regarding their various queries. Businesses upon recognizing this changing trend are changing their customer engagement strategy to ensure social media becomes a big part of it. There are special teams that are set up by companies that … Continue reading “Embodying Social Media in Call Center Services”

Read More

Offshoring and Outsourcing: Know the Difference

Offshoring and Outsourcing

Outsourcing and offshoring are two terms that I am sure every businessman is aware of whether you outsource any function of your business or not. Most of the times, these two terms are interchanged in conversation or even confused by some to think they are one and the same. However, there are some fundamental differences … Continue reading “Offshoring and Outsourcing: Know the Difference”

Read More

Outbound Call Center Services – Helping Businesses Enhance Revenue

Outbound Call Center Services

Outbound call center services have been an important part of any business’s revenue generation or revue enhancement strategy. In the old days, outbound call center processes were synonymous with sales. It was clear that when someone from a call center calls you, they are going to try and sell something. Over the past decade, there … Continue reading “Outbound Call Center Services – Helping Businesses Enhance Revenue”

Read More

The Evolving Scope of an Indian Outsourcing Company

Indian outsourcing company

The Indian outsourcing sector has gone through many changes in the last two decades. There was a time when most of the call centers in India in their early phase only used to act as customer support outsourcing centers. The earliest clients of this sector were mobile network operators. One of the first technical processes … Continue reading “The Evolving Scope of an Indian Outsourcing Company”

Read More