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Find latest industry news, trends as well as tips & tricks that you may find interesting to read all in one place.

How Call Center Services Can Help in Customer Lifecycle Management

Customer Lifecycle Management

Every business function revolves around its customers. Everything from the very first contact with them to keeping them engaged with the brand needs to be carefully managed to provide them the best experience needed. There is an entire funnel that of customers and the different stages at which a company has to engage with them … Continue reading “How Call Center Services Can Help in Customer Lifecycle Management”

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Providing Better Patient Care through Healthcare BPO Outsourcing

Healthcare BPO Outsourcing

The healthcare sector is one of the most prominent sectors of the business world. The services provided by this sector are crucial and essential to any nation. From diagnosing diseases to curing them, these are some of the major functions of the companies in this sector. As you would expect, the chief concern in this … Continue reading “Providing Better Patient Care through Healthcare BPO Outsourcing”

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The Importance of Managing Customer Experience

Managing customer experience

Making your customers happy is the chief concern for any business. I make it sound like a simple task but there are only a handful of companies that have truly been able to master the art of customer satisfaction. These are the companies that have grown exponentially and have been able to retain a very … Continue reading “The Importance of Managing Customer Experience”

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What to Expect in the Call Center Industry in 2018

call center industry in 2018

Not long ago, I posted an article on this blog about the various call center trends that emerged in 2017. As we are closing in on the arrival of the new year, it is time to take a good look at what the call center industry can expect to see in the coming year of … Continue reading “What to Expect in the Call Center Industry in 2018”

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Live Chat Agents vs Chat Bots: The Future of Customer Service

Live Agents VS Chat bots

The discussion on whether chatbots are the future of customer service has been around ever since this technology has been introduced in the business world. Though there are no doubts about the fact that chatbots are going to make a huge impact in the coming future when it comes to customer engagement. But does that … Continue reading “Live Chat Agents vs Chat Bots: The Future of Customer Service”

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Will Facebook Customer Chat be a Game Changer?

Facebook Customer Chat

Facebook already has taken over the consumer market by becoming the most dominant social media platform in the world. But, apparently, they are not satisfied with just that. Facebook is now looking to dominate the business or the enterprise world as well. Why do I say this? Because Facebook has recently launched their Facebook customer … Continue reading “Will Facebook Customer Chat be a Game Changer?”

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Infographic: What are BPO, KPO and LPO?

BPO LPO KPO Banner Image

Check out our infographic to learn about the difference between BPO, KPO, and LPO. Also, learn about the statistics of these sectors.

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Getting your Call Center Prepared for Black Friday and Cyber Monday

Black Friday and Call center

The month of November officially kick-starts the holiday season across the U.S. It is not only because of Thanksgiving but also because of the two biggest sales of the year that occur in this month. I am talking about “Black Friday” and “Cyber Monday”. On these days, retailers and e-commerce store owners make a majority … Continue reading “Getting your Call Center Prepared for Black Friday and Cyber Monday”

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