Western countries have been outsourcing BPO services to India for the last two decades. India has been the preferred destinations for all western nations to outsource various services like customer support, technical support, lead generation and many other BPO processes. This is not just limited to voice support but also non-voice processes like chat support, email support, and data entry services. But what makes India the number one choice of all these countries for outsourcing? Continue reading below to find out.
1)Extremely cost effective
Due to the huge difference in the currency value between India and western nations like the U.S or U.K, Indian workforce can work for a fraction of the cost of their American counterparts. This gives a huge benefit to foreign companies looking to outsource.
2)English speaking workforce
India is a country where a majority of the educated workforce can speak English quite well. This makes it easy for them to interact with western customers over the call. Because there is no language barrier, Indian companies can easily handle processes of English speaking nations.
It is a time-tested fact that Indian companies can provide 24/7 support and can work easily according to the schedule and timing of the clients or customers of the western part of the world.
4)Tech savvy employees
The Indian BPO companies have well trained technical staff and have a good reputation worldwide for providing quality technical support to customers of some of the biggest tech companies in the west.
5)Less expenditure on Infrastructure
When companies have to carry out a process in-house, they have to bear the expenses of hiring and training of employees. They also have to spend money on infrastructure for these employees. Outsourcing to India takes care of all these issues and reduces the cost of operations. This also lets businesses focus on their core objectives.
6)Proven track record
As stated before, India has been the choice for outsourcing for the last two decades. The reason for this continued faith in Indian outsourcing companies is that they provide constant quality service and a track record for saving costs and increasing profits for their various prestigious clients.
The above reasons clearly prove why Indian BPO companies are the best choice even today for the west to outsource their various services. However, since the needs of their customers are changing at a rapid pace, they need to partner with companies that can provide customer support on various channels, not just through the voice channel.
They also need a company that can provide them a tailored solution as per their requirement and can scale as per their needs. We at Octopus Tech provide multi channel call center services that can provide customer support via voice, chat, email and even social media. Our customized solutions provide you with the service that is just right for your needs.
To know more about how our services can benefit your business, contact us today.